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19th International Conference on Electricity Distribution Vienna 21 > 24 May 2007 ENEL WORK FORCE MANAGEMENT

19th International Conference on Electricity Distribution Vienna 21 > 24 May 2007 ENEL WORK FORCE MANAGEMENT. Enel at a Glance Enel Goal The Six Relevant Areas Result expected. Vehicle Equipment. Mobile Applications. Asset Management. Field Force Localization. Optimized Task Assignment.

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19th International Conference on Electricity Distribution Vienna 21 > 24 May 2007 ENEL WORK FORCE MANAGEMENT

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  1. 19th International Conference on Electricity DistributionVienna 21 > 24 May 2007ENEL WORK FORCE MANAGEMENT • Enel at a Glance • Enel Goal • The Six Relevant Areas • Result expected Vehicle Equipment Mobile Applications AssetManagement Field Force Localization Optimized Task Assignment Change Management Round Table 3c

  2. 19th International Conference on Electricity DistributionVienna 21 > 24 May 2007ENEL WORK FORCE MANAGEMENT Enel at a Glance • Field structure • 11 Regions • Piemonte, Liguria • Lombardia • Triveneto • Emilia Romagna e Marche • Toscana e Umbria • Lazio, Abruzzo eMolise • Campania • Puglia e Basilicata • Calabria • Sicilia • Sardegna • 28 Control Center • 128 Zone Asset HV ~19.000 km lines a 150/132 kV more than 2.000 HV cabins MV ~ 334.000 km lines at 20/15 kV ~ 410.000 Cabins LV ~ 740.000 km lines Customers : 30 millions Field Engineers: 9000 Vehicles:6000 Round Table 3c

  3. 19th International Conference on Electricity DistributionVienna 21 > 24 May 2007ENEL WORK FORCE MANAGEMENT Enel Goals • To be able to support all processes through mobile applications • To provide a connection from Field to the Centre to all Enel crews • To provide logistic support to Enel crews • To provide ENEL cartographic information to ENEL crews Satellite Navigation Integrated with proprietary GIS GPRS From vehicle to the office Enel solution : Rugged PC + in dash monitor + integrated communicator Round Table 3c

  4. 19th International Conference on Electricity DistributionVienna 21 > 24 May 2007ENEL WORK FORCE MANAGEMENT Vehicle Equipment – Solution components Communicator integrated with the in-dash monitor Different vehicles, different docking stations, different solutions Define carefully the installation ; consider the maintenance model Round Table 3c Round Table 3c

  5. Customer transaction Faults Inspections Diaries Workplans GIS update Enterprise infrastructure Interaction 19th International Conference on Electricity DistributionVienna 21 > 24 May 2007ENEL WORK FORCE MANAGEMENT Mobile Applications Single mobile interface on field for all business processes. Fully integrated data across the organization from field to office. All your processescan be enhanced using a mobile support Round Table 3c

  6. 19th International Conference on Electricity DistributionVienna 21 > 24 May 2007ENEL WORK FORCE MANAGEMENT Mobile Applications How an Enel technician works Job list Navigation Arrived Execute the job Off line applications, syncronized from vehicle An easy-to-use Human Interface Update of applications, tools, data - security Round Table 3c

  7. 19th International Conference on Electricity DistributionVienna 21 > 24 May 2007ENEL WORK FORCE MANAGEMENT Assett Management • Analisys • List of Area Responsibles • Vehicle deployment plan • Vehicle ID • Tablet deployment plan • Tablet assignement • Training plan • Documentation A web site to support all the phases of the project Round Table 3c

  8. 19th International Conference on Electricity DistributionVienna 21 > 24 May 2007ENEL WORK FORCE MANAGEMENT Assett Management Monitor the WFM application Round Table 3c

  9. 19th International Conference on Electricity DistributionVienna 21 > 24 May 2007ENEL WORK FORCE MANAGEMENT Field Force Localization Relevant for managers Really effective for fault management Round Table 3c

  10. 19th International Conference on Electricity DistributionVienna 21 > 24 May 2007ENEL WORK FORCE MANAGEMENT Optimazed Task Assignement Exception Managers Crews Localization AOS Automated Optimization Scheduler Dispatchers Optimized task assignment Trouble ticket Inspections Outages Trouble ticket The ultimate solution to increase efficiencies in Field Operations Round Table 3c

  11. 19th International Conference on Electricity DistributionVienna 21 > 24 May 2007ENEL WORK FORCE MANAGEMENT Change Management • Define a Control Board • Estabilish working groups with the partecipation of all players • Do pilots on territory, to anticipate problems • Organize workshops to collect all suggestions • Provide feedbacks • Make mobile applications as easy as you can • Define a really supportive assistance • Use a web site to built a “community” area • Make all information available to everyones • Invest in training, at all levels • Define an “incentive” schema, to motivate people Top management as sponsor… Middle management as support… … to make the impact on field technicians and employees as smooth as possible Communicate, communicate, communicate ! Round Table 3c

  12. 19th International Conference on Electricity DistributionVienna 21 > 24 May 2007ENEL WORK FORCE MANAGEMENT The Six Relevant Areas • Field force localization • Relevant for managers • Really effective for fault management • Optimized task assignement • Define your business rules • Be ready to review your organization and processes • Scalability and availability are key issues • Integration with your IT legacy systems needs to be addressed carefully • Define your own KPI and be ready to monitor the results • Change management • Communicate, communicate, communicate • Vehicle equipment • The solution depends on your goals • Define carefully the installation • Consider the maintenance model • Mobile applications • Off line application, syncronized from vehicle • Design an easy Human Interface • Design how to update applications, tools data • Protect your data, don’t forget security • Asset management • Set up a web site to support your project • Monitor your WFM application • Vehicle Equipment • Field Force Localization • Optimized Task Assignment • Mobile Applications • Change Management • Asset Management Round Table 3c

  13. 19th International Conference on Electricity DistributionVienna 21 > 24 May 2007ENEL WORK FORCE MANAGEMENT Results expected from an extended use of mobility Quality of Customer Services Efficiency • Reduction of the back office activities • Reduction of travel costs • More jobs per day • More Network Inspection completed per year • Reduction of the minutes lost per year per customer (fault management) • Improvement in appointment management • All jobs (100%) completed in time, according Regulator SLA Round Table 3c

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