Experience using The CDC’s Patient Conversation Starter in network 14’ S 2017 BSI QIA

1. Experience using The CDC’s Patient Conversation Starter in network 14’S 2017 BSI QIA September 7, 2017

2. Who is the network Our Mission We support equitable patient- and family-centered quality dialysis and kidney transplant health care through patient services, education, quality improvement, and information management. Texas Dialysis Facilities: 630 Patient Population: 66,908

3. 18 ESRD Networks- 2017 Independent Health Insight IPRO 1 11 2 16 WVMI Qsource 4 10 12 5 17 17 3 18 9 Alliant Health Solutions 8 13 14 6 7 15 9 15 18 FMQAI/HSAG 6 6

4. BSI QIA Selection Process Baseline Data: Q1/Q2 2016 (January – June) Network 14 Average: 0.53 Focus Facility Average: 1.25 BSI QIA Facilities: 114 Patient Population: 9,123

5. Cdc’s conversation starter to prevent infections in dialysis patients

6. BSI QIA patient engagement

7. BSI QIA patient engagement Facility’s Patient Clinic Committee members reviewing the Conversation Starter and the Lead Patient Committee member, Juan Morales, demonstrating teach back with the clinic staff.

8. BSI QIA patient engagement • FPR – Facility Patient Representative

9. What does the CDC’s Conversation Starter do really well? Answered: 90 Skipped: 10

10. What changes would the CDC have to make for you to give it a higher rating? Answered: 82Skipped: 18

11. How convenient is the CDC's Conversation Starter to use? Answered: 100 Skipped: 0

12. How easy is it for staff to understand the information on the CDC's Conversation Starter? Answered: 98 Skipped: 2

13. How easy is it for patients to understand the information on the CDC's Conversation Starter? Answered: 98 Skipped: 2

14. How useful would the CDC's Conversation Starter be for other facilities to use? Answered: 98 Skipped: 2

15. How likely are you to recommend the use of the CDC's Conversation Starter to a colleague or facility staff? Answered: 97 Skipped: 3

16. When did you review the Conversation Starter with your patients? Answered: 55Skipped: 0

17. Where did you review the Conversation Starter with your patients? Answered: 53Skipped: 2

18. Which staff member(s) were most likely to review the Conversation Starter with your patients? Answered: 50Skipped: 5

19. How long did it take the staff member to review the Conversation Starter with your patients? Answered: 54Skipped: 1

20. As a result of reviewing the conversation starter with your patients… Were they more likely to ask follow up questions about other topics or concerns? • Answered: 55 Skipped: 0 Were they more likely to be engaged in their care? • Answered: 45 Skipped: 10

21. Will you continue using the cdc’s Conversation Starter with your patients after the network’s bsi project has ended? Answered: 44Skipped: 11

22. Takeaways and best practices in utilizing the conversation starter tool

23. Looking forward

24. 2017 BSI QIA • THANK YOU • Lydia Omogah, Quality Improvement Specialist • 469-916-3802 • lomogah@nw14.esrd.net • Kelly Shipley, Quality Improvement Director • 469-916-3803 • kshipley@nw14.esrd.net • QUESTIONS