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Building a Safety Culture

Building a Safety Culture. Cheryl Wisenbaker AICD Conference Orlando, Florida June 2, 2014. … ALWAYS Start with Safety!. Emergency Procedures Safety Topic - Summer Safety! Sun / Heat - Sun block, protective clothing, hydration, breaks Animals / Insects Caution / Repellant

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Building a Safety Culture

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  1. Building aSafety Culture Cheryl Wisenbaker AICD Conference Orlando, Florida June 2, 2014

  2. …ALWAYS Start with Safety! • Emergency Procedures • Safety Topic - Summer Safety! • Sun / Heat - • Sun block, protective clothing, hydration, breaks • Animals / Insects • Caution / Repellant • Pools, Beaches, Lakes • Children Protected & Supervised! Gates locked / Swimming lessons • Undertows & currents • Feet first!

  3. Introduction • Cheryl Wisenbaker • Beaumont, Texas • 24 years - Safety & Contracts • Private to Major - Oil & Gas, Pipeline, Chemical Manufacturing, Refining, Pumps & Compressors, Specialty Equipment Rentals • Safety Director, National Pump & Compressor > United Rentals Pump Solutions • Topic: Building a Safety Cultureinto your Safety Program • Audience?

  4. Why Safety? Law Ethical thing to do! Good business Customers require it Cost Safety sells!

  5. Safety Culture • Culture – Latin; Cultivation of the soul • Shared values, beliefs, norms, customs, practices & social behavior of a group • An engrained safety CULTURE transformsinto “best in class” performance • Challenge - THINK DIFFERENTLY • Your groupmust see it, believe it, speak it and demonstrate it! • Starts at the top • Vision • Expectations • Example

  6. Safety Culture “Character is what we do when no one is watching” – Winston Churchill “Quality is doing it right when no one is watching” – Henry Ford “Safety Culture is what your group does when no one is watching” – Cheryl Wisenbaker

  7. Safety Culture – It’s Personal! • Is safety motivated by policies? • NO! It’s motivated by things we love and have value for! • Morning Routine / Car seats • Law? Why? • Personal Value .....This is where you want to be! • Priorities change – Valuesdon’t • Accountability / discipline / enforcement – last resort – consequence • If you “see” it…. You “own” it “Asking me to ignore a safety violation is like asking me to put less value on your life”

  8. Safety Sells! • Salesmen…. “I’m talking to Y-O-U!” • “Wait! I’m a top revenue producer! I have a BUSINESS to run!” • Success depends on safety • NPC Story • No time. “Stack of business cards” • Lunch & Learn – Influencers & Decision Makers - Spoke their language / opportunities • Major contracts! • Sales Tips • Start EVERY Sales Meeting with a 60 second topic! • Hand’s free! / Wear PPE / Talk Safety / Value = to revenue • You brag about equipment, service, response time – Ignite the same passion for safety! BEST PRODUCT! BEST SERVICE! BEST SAFETY!

  9. Key Elements of a Safety Program • Regulatory Applicability Assessment – OSHA, MSHA, DOT • OSHA 29 CFR 1910 (General Industry) and 1926 (Construction) • Program • Policy Statement (Values) • Procedures (OSHA) • Training • Task Specific Procedures / JSA • Safety Communications (Meetings, Committees, Intranet) • Reporting & Recordkeeping • Incident Investigation, Corrective Action – Never repeat! • Disciplinary Process • Build safety into job descriptions, performance and pay! • Auditing • Goals & Objectives

  10. Making the Grade • Industry – HHM processes – 1910.119 PSM • Invest in training, culture • Safety/Contracts Mgr. • Worked for your biggest customer • Could grant / deny access with a click • Stringent Standards / Vendor Management Systems • Report Card • EMR – less than 1.0 • TRIR – less than 1.5 (#injuries x 200,000 divided by man-hours)

  11. Where Do I Start? • Visual Safety / Housekeeping / Staging / Signage • Safety Yellow! • Standards / PPE • Training/Certifications • Communications • Incident Investigation / Tracking • Corrective Action / Auditing

  12. Resources • Government (Federal and State) • Interns / Consultants / Insurance Company • Training Requirements in OSHA Standards and Training Guidelines – OSHA 2254, 1998 Rev. • Customers / Industry Networks / Vendor Management • Buy Programs • Outsourcing (JJ Keller, NCES, Peyton)

  13. Risk Management Tools • Pre- Employment Physicals • Functional Capacity Testing – RTW • Conservative Care Protocol – FIRST AID FIRST! • Injury Case Management • OSHA Recordable – LWC, RWC, RX, 1 stitch • People first – ethics always • Occupational Partners • AXIOM Medical Consulting (24 hour Nurse Hotline) – 1-877-502-9466 • Occupational Clinics / Medical Directors / Company Physicians

  14. Closing • Programs are easy.. People are the challenge!

  15. Closing • Behavior Modification is the key! – “See” it!

  16. Eureka! When the reward of safe behavior outweighs the convenience of unsafe behavior! 1 major injury/fatality!29minor injuries for every 300 incidents

  17. Questions?

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