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MI021 / CS021 Computers in Management. Oct. 13, 2006 Personalization & Mass Customization and - The Evolving Software Market. Topics Covered. Mass-Customization & Personalization Examples: Apparel, Food, Vehicle Advantage Motivating factors. Competitive advantage? Challenges & Pitfalls
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MI021 / CS021Computers in Management Oct. 13, 2006 Personalization & Mass Customization and - The Evolving Software Market
Topics Covered • Mass-Customization & Personalization • Examples: Apparel, Food, Vehicle • Advantage • Motivating factors. Competitive advantage? • Challenges & Pitfalls • The evolving software market • mySQL – open source beyond Linux • Salesforce.com, ASPs, and software as a service
Starbucks HearMusic NikeID
Custom Stamps Seemed Like a Good Idea At the Time… ..but, some of the customers were a bit ‘creative’
Challenges • Controlling ‘freedom of expression’ • Swtshop on Nikes, Slobodan Stamps • Complexity of ordering • Fit & Taste difficulties • Custom Foot & MyCereal.com • Need to retrofit production lines • 6+ month effort at Nike • Return on investment • Need to achieve margins & scale to justify investment