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MODULE 1 Road Ranger Program History / Contract

MODULE 1 Road Ranger Program History / Contract. Why are you here?. Course Objective. Provide information to ensure your safety Define roles and responsibilities Maintain the integrity of the Department Keeping the reputation of your contractor intact

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MODULE 1 Road Ranger Program History / Contract

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  1. MODULE 1 Road Ranger Program History / Contract Module 1

  2. Why are you here? Module 1

  3. Course Objective • Provide information to ensure your safety • Define roles and responsibilities • Maintain the integrity of the Department • Keeping the reputation of your contractor intact • Bring together Road Rangers and TMC Operators Module 1

  4. Road Ranger Mission Provide free highway assistance services during incidents to reduce delay and improve safety for the motoring public and responders. Module 1

  5. TMC Mission Lead an integrated operation to proactively monitor and control the surface transportation system within Broward and Palm Beach Counties Module 1

  6. Benefits • Reduce crashes • Reduce incident duration by assisting the Florida Highway Patrol • Assist disabled motorists • Remove road debris Module 1

  7. Statistics • 298,776 disabled vehicles assisted statewide in 2005 • 74,691 in District 4 • average 205 per day • Drop in FHP assists in most areas Module 1

  8. Statewide Uniformity - Clothing All drivers must wear: • Uniforms – white shirts with dark blue slacks • Picture IDs Module 1

  9. Statewide Uniformity -Vehicles • Logo design established mid 2001 • White truck color decided by FDOT Executive Committee • Various vehicle types Module 1

  10. Road Rangers Vehicle-District 4 Module 1

  11. CONTRACT Module 1

  12. Project Manager – District 4 Gaetano Francese Traffic Operations Phone: 954-777-4366 Module 1

  13. FDOT District 4 Office 3400 West Commercial Boulevard Ft. Lauderdale, FL 33309 Phone: 954-486-1400 Module 1

  14. SunGuide TMC 2300 West Commercial Boulevard Ft. Lauderdale, FL 33309 Phone: 954-847-2785 Module 1

  15. Palm Beach Interim Traffic Management System (ITMS) 2200 Centrepark West Drive West Palm Beach, FL 33409 561-682-3350 Module 1

  16. CONTRACT OVERVIEW • General Requirements • Road Ranger Duties & Responsibilities • Road Ranger Vehicle Operator Requirements • Automatic Vehicle Location System (AVL) • Road Ranger Activity Logs Module 1

  17. OBJECTIVE To increase safety, reduce delays, and provide assistance to motorists Module 1

  18. General Contract Requirements Road Ranger vehicles shall operate in designated patrol sectors (beats) as determined by FDOT which may vary based on need Module 1

  19. General Contract Requirements • Vehicle operators shall patrol respective beats in continuous loops • Each beat shall have specific turnaround locations and may have designated drop off areas Module 1

  20. BROWARD BEATS Module 1

  21. BROWARD BEATS Module 1

  22. PALM BEACH BEATS Module 1

  23. General Contract Requirements • Road Ranger vehicles shall not travel in HOV lanes and shoulders unless: - responding to a specific emergency request - it allows a patrol vehicle to reach the destination faster - at the direction of law enforcement Module 1

  24. General Contract Requirements • Instances in which a Road Ranger vehicle may leave a patrol beat: - At end of shift - For repairs or to replenish supplies (backup vehicle put into service) - To fuel up at nearest facility (not more than two miles from beat) Module 1

  25. General Contract Requirements • Other instances in which a Road Ranger vehicle may leave a patrol beat: • In response to request from law enforcement or TMC • Rest period (15 min. break & 30 min. lunch and dinner – not during peak hrs) • To change operators • To provide services when requested near end of shift (contractor paid for the extended period) Module 1

  26. General Contract Requirements Most importantly… Road Rangers should never leave the patrol beat without notifying the TMC Module 1

  27. General Contract Requirements Road Ranger vehicles shall be kept neat, clean and maintained in conformance with Motor Vehicle Code and applicable Florida Statutes Module 1

  28. General Contract Requirements • Inspection of Road Ranger vehicles by FDOT - Road Ranger vehicles shall be subject to spot inspections periodically by FDOT/SIRV Operator - Unsafe, poorly maintained or improperly equipped vehicles shall be removed from service & replaced Module 1

  29. General Contract Requirements • FHP Rotation Tow System - If motorist does not request a specific towing service, the Road Ranger shall allow the motorist to contact FHP to request rotation tow service • Road Ranger shall notify TMC Module 1

  30. Road Ranger Duties & Responsibilities • Patrol Duties • Clearing, Clean-up & Communications • Assistance and Advice • Disabled/Abandoned Vehicles • Crashes • Assisting Law Enforcement Module 1

  31. Road Ranger Duties & Responsibilities • Moving Disabled Vehicles from Traffic Lanes • Transporting People • Animals • FDOT Comment Cards Module 1

  32. Module 1

  33. Patrol Duties • Continuously patrol beats seeking: - disabled vehicles - stranded motorists - debris on the roadway - spilled loads - crashes - obstructions to traffic - other potential hazards Module 1

  34. Clearing, Clean-up & Communication • Clear lanes of all disabled vehicles, debris, spilled loads, etc. • Road Ranger is responsible for removing small non-hazardous debris from roadway and shoulder area and place in areas designated by FDOT Module 1

  35. Clearing, Clean-up & Communication Call the TMC for all of the following: Motorist assists, abandoned vehicles, debris pickup, lane blocks, crashes, emergencies, law enforcement situations, rotation tow, verified fires, large spills, large debris, damage to infrastructure Module 1

  36. Assistance and Advice • Road Rangers shall provide prompt, courteous assistance to motorists as follows: - Move disabled vehicles from travel lane - Change flat tires - Provide jump starts Module 1

  37. Assistance and Advice - Provide fuel, water or oil when necessary - Assist motorists with mechanical problems and perform minor repairs where feasible and can be done in less than 15 minutes Module 1

  38. Assistance and Advice • Contractor or Road Ranger shall NOT charge any fees, accept any gratuities, recommend towing service, repair or body shops Violation of this requirement shall constitute grounds for immediate termination of employee and/or cancellation of contract Module 1

  39. Assistance and Advice • Motorists shall be advised prior to providing service that this service is being provided free of charge as a courtesy of FDOT • All costs for further service by others, towing or transportation, must be paid by motorist Module 1

  40. Assistance and Advice • If minor repairs are not feasible or don’t solve problem, motorist shall be allowed up to two (2) cell phone calls to make other arrangements Module 1

  41. Disabled/Abandoned Vehicles • Disabled vehicles shall be removed from travel lanes by moving them to the shoulder • After clearing disabled vehicle, Road Ranger shall attempt to determine why vehicle is disabled and attempt minor repairs Module 1

  42. Disabled/Abandoned Vehicles • If motorist refuses to allow vehicle to be moved from travel lane Road Ranger shall contact TMC for assistance and remain on-scene until FHP arrives • Motorist should be provided a copy of the “Move It” card • If motorist still refuses to move the vehicle Road Ranger shall not move it until directed by FHP Module 1

  43. Disabled/Abandoned Vehicles • When abandoned vehicle is observed, Road Ranger shall contact TMC to advise of vehicle’s location, make, color, body type, license plate number and if it’s impeding traffic • Check the inside of the vehicle and report anything suspicious or unusual to the TMC • Use grease pen to mark rear window with Road Ranger Truck number and date Module 1

  44. Disabled/Abandoned Vehicles • If abandoned vehicle is impeding traffic or is a safety hazard, Road Ranger shall protect area by setting cones, flares and using arrow board and flashing lights Module 1

  45. Crashes • Road Ranger shall call TMC and remain at scene until appropriate assistance arrives • Road Ranger shall protect scene using flares, cones and arrow board/flashing lights and assist in traffic control Module 1

  46. Assisting Law Enforcement • Road Ranger shall assist law enforcement when and as requested Module 1

  47. Transporting People • Road Ranger should make every effort to not leave disabled motorists stranded • If assistance can not be obtained, motorist and passengers should be transported to nearest safe haven Module 1

  48. Transporting People • When transporting passengers, Road Ranger shall keep log of names, destination, time and mileage at time of departure and notify TMC • Road Ranger shall ensure passengers wear seat belts • Road Ranger shall ensure that adult is responsible for installing child seat in Road Ranger vehicle Module 1

  49. Animals • Dead animals shall be removed from roadway and paved shoulders • For large animals, notify TMC • For injured animals or live stock in roadway notify TMC Module 1

  50. FDOT Comment Cards • Road Rangers shall give FDOT Comment Cards to every motorist receiving assistance Module 1

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