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Group Members: Angela Lee Dragon Pak Gary Wong Peter Petrov Suki Chan

Managing Xerox’s MDC. Group Members: Angela Lee Dragon Pak Gary Wong Peter Petrov Suki Chan. MGTO650N Managing Organizational Change. The 2 CHOICES for John Clendenin Why there are 2 choices? Three lens Interpersonal skills Impact analysis for different path Our Suggestion . Agenda.

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Group Members: Angela Lee Dragon Pak Gary Wong Peter Petrov Suki Chan

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  1. Managing Xerox’s MDC Group Members: Angela Lee Dragon Pak Gary Wong Peter Petrov Suki Chan MGTO650N Managing Organizational Change

  2. The 2 CHOICES for John Clendenin • Why there are 2 choices? • Three lens • Interpersonal skills • Impact analysis for different path • Our Suggestion Agenda Issue Reasons Analysis Suggestion

  3. John’s 2 choices • Move to head logistic optimization OR • Remain as the head of MDC with an additional two-year commitment Issue Agenda Reasons Analysis Suggestion

  4. TOO successful ? John’s achievements in MDC Reasons Agenda Issue Analysis Suggestion

  5. Challenges Strategies Political Lens • Limited resources • Different interests • Created his human capital step-by-step • “Caught the waves”, knew “underwater currents” Cultural Lens • “Close-knit society” • Eccentrics banded together by an eccentric • Encouraged teamwork and fair treatment • Behind-the-scenes role / a lobby man • Overlapped job responsibilities Strategic Lens • Corporate objective:  ROA • Limited support within the USMG in multinational approach • Set “a bar” high / long term oriented • Understood stakeholders’ interests • Honored customer requirements Reasons Agenda Issue Analysis Suggestion

  6. Evaluation of Clendenin’s Interpersonal Skills • Stayed close with his colleagues • Built credibility and trust • Sharpened and maintained employee involvement • Constructed manageable stress Excellent ! Reasons Agenda Issue Analysis Suggestion

  7. Hidden FORCES pressurizing these 2 choices Analysis Agenda Issue Reasons Suggestion

  8. SHIFT STAY John Clendenin Top Management • To extend his social capital • To increase knowledge • To be super successful again • To ease tension / seek harmony • To transfer skills Fred Hewitt John Clendenin • To remove threat • To secure his own power base • To extend his social capital by promoting his support to MDC • To extend power base • To remain in comfort zone • To stay on career track Analysis Agenda Issue Reasons Suggestion

  9. To extend his social capital • To increase knowledge • To be super successful again Pros • Need to build the new power base at risks • Nature of job changed from independent dept to one of the many others Cons SHIFT STAY • To extend power base • To remain in comfort zone • To stay on career track Pros • Limited knowledge about other organizations’ operation • No room for “fantastic growth” – super performance • Unable to ease resentment among corporation Cons Analysis Agenda Issue Reasons Suggestion

  10. Analysis Agenda Issue Reasons Suggestion

  11. Suggestion for John MOVE TO NEW POSITION • Prospect in MDC is diminishing • Consolidate wider foundation • Negotiate to promote his peer in MDC Suggestion Agenda Issue Reasons Analysis

  12. Questions? - Thank you! Agenda Issue Reasons Analysis Suggestion

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