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What Schools Can Teach Businesses About Quality Serit arbores quae saeclo prosint alteri

What Schools Can Teach Businesses About Quality Serit arbores quae saeclo prosint alteri. Glenn Noreen Qued Schools 822 La Porte Drive La Cañada, CA 91011 (818) 209-3020. Quality in Business. Deming Total Quality Management Malcolm Baldrige Award Baldrige Criteria

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What Schools Can Teach Businesses About Quality Serit arbores quae saeclo prosint alteri

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  1. What Schools Can Teach Businesses About QualitySerit arbores quae saeclo prosint alteri Glenn Noreen Qued Schools 822 La Porte Drive La Cañada, CA 91011 (818) 209-3020

  2. Quality in Business • Deming • Total Quality Management • Malcolm Baldrige Award • Baldrige Criteria • Baldrige Index Outperforms S&P 500 • 3 to 1 • Improves US productivity

  3. What Quality Looks Like • Customer-focused • Mission statements • Systems • Personal goals • Rubrics • Data-driven • Workers are responsible

  4. Quality in Education • Apply quality standards developed in business & government to schools • Pushed by business leaders • Varying levels of acceptance where introduced

  5. Why Quality Principles Won’t Work in the Classroom • Business & education don’t mix • Customers? • Systems and children shouldn’t be mixed • Children can’t be held accountable • Can’t measure education - key education indicators??

  6. More Quality/School Incompatibilities • Students shouldn’t be trivialized through data • Quality principles are too complicated • Classroom as castle • Teacher as autonomous professional

  7. Quality at the Classroom Level • Customer-oriented • Systems • Data-driven • Empowered workers/learners

  8. The Quality Classroom • Classroom is a factory • Children are workers • Children have customers • First grader’s: second grade • Teachers are leaders and coaches • Not lecturers/order-givers • Not tactical workers

  9. Worker Responsibilities • Pupils are responsible for learning • Pupils have personal goals • Children track their own progress • Class mission statement • Class tracks class progress

  10. Azalea Elementary School • African-Americans: 30% • Low Income: 52% • Special Education: 25% • Pinellas County, Florida

  11. Quality Principles At Work • Customer-focused • Data-driven • Mission statements • Systems • Workers responsible

  12. Workers/Learners • Workers are held responsible • Workers understand rubrics • Teachers and pupils agree on results • Workers track performance • Pupils are accountable for identifying and following-up when plan isn’t happening

  13. Financial Implications • Does not add to costs • Main expense is up-front training • Productivity should increase over time • Most cost-effective means available to boost performance • Teachers work easier!

  14. Three Education Baldrige Awards • University of Wisconsin-Stout • Pearl River School District • Chugach School District

  15. State Initiatives • Some states are way ahead • North Carolina • Florida • Texas • New Mexico • Minnesota • 6 in 2006 • California activity less

  16. Why are Some States Ahead? • Strong business community leadership • Maverick educators • Proactive governors • Not diverted by less effective interventions • Class size reduction • Budget woes

  17. California Activity • Community colleges appear to be in the lead • Mt. SAC • Cuesta College • UCSD shows balanced scorecard results on its Web site • Note that they are only for business • Often dependent on key leader • Bill Federson at Mt. SAC

  18. California K-12 • Santa Cruz County Office of Education • California Center for Baldrige in Education • A number of schools in Santa Cruz County • San Jose Unified School District • Won Prospector Award last year • District level • Long Beach Unified School District • Schools level • Poway and others in San Diego County

  19. Diffusion Dynamics • Difficult to introduce to existing schools • Resistance to change • Need for wide support • Easier at elementary level • Schools of Education • Business office often driver • Easier to start with new school • Charter/voucher schools

  20. What Bodes The Future? • The business case for quality • Little California K-12 activity on the horizon • How can California leap forward?

  21. Qued Schools • Education Management Organization • Edison • National Heritage Academies • Charter schools • Designed around Baldrige • EMO • Schools • Goal: Win the Baldrige Award • Become model quality organization • Teach businesses

  22. Qued Status • First school opens 2004 • Northern California • K-8 • Future expansion • Two in 2005 • Three in 2006

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