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This exercise involves observing waiter/waitress behaviors during meal order-taking to assess competencies. Ratings A to E are outlined, detailing behaviors like greeting, confirming orders, using customer names, and more.
E N D
Competencies are …………. • the blend of knowledge, skills and behaviours required to perform the job to the standards required
WAITING RATING Exercise Taking Meal Orders at the Table • For each of the ratings A, C, D and E write down what you would observe (or not observe) about the waiter/waitress’ s behaviour i.e. examples of what the waiter/waitress would or would not do/say. • Start from:- • A ‘B’ rating could look like: Greets customer at table, asking if it is okay to take order. Uses customer name sometimes. Confirms order back.
The RATINGS Exercise E rating: Doesn’t smile. Doesn’t greet. Has conversation with another waiter. Asks customer to repeat order. Has pen that doesn’t work. D rating:Smiles at customer but doesn’t greet. Is patient as customer decides what to eat (doesn’t tap feet, isn’t distracted by other activity in room) . Does not confirm order back. Does not use the customer s name. Avoids eye contact.
The RATINGS Exercise C Rating:Smiles and greets customer at table. Is patient, guiding customers through the choices. Summarises the order to confirm with customer. B rating: Greets customer at table, asking if it is okay to take order. Uses customer name sometimes. Confirms order back. A Rating: Greets customer at table, always using customer name, asking for permission to take order. Confirms order back. Relates country of origin of ingredients and how chef will prepare the food.
