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Relational Coordination Gold Coast Health

This PowerPoint pack details a proof-of-concept program by Gold Coast Health to improve relationships and outcomes in clinical teams. It covers the method, interventions, outcomes, and learnings from the initiative, shared at the 7th Annual RCRC Roundtable in Copenhagen. The key elements include survey feedback, standard rounding, huddles, and more.

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Relational Coordination Gold Coast Health

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  1. Relational Coordination Gold Coast Health This power point pack supports an in-person presentation at the 7th Annual RCRC Roundtable in Copenhagen 19th -20th October, 2017 and is not for wider distribution without permission from Gold Coast Health

  2. Idea – to run an RC proof of concept program …to improve relationships and outcomes in four clinical teams

  3. What we did – participating teams

  4. What we did - methodStep-by-step implementation

  5. What we did - interventions • Survey feedback • Standardised rounding • Huddles • Conversations of interdependence • Information team gatherings • Shared education sessions • Reflective meetings • Process mapping • Standardising work practices • … and others Sharing morning tea Leadership training Relational mapping

  6. Our outcomes – survey and feedback

  7. Our outcomes - RC trends T1 to T2 Positive change No change Negative change

  8. Our outcomes – leaders’ evaluation

  9. What we learned • Leadership alignment is helpful • Dedicated program management key to our success • Over invested in ongoing communication with teams • Interventions work best with local leadership • “Being the change’ models positive team behaviours

  10. Comments and questions

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