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Mainstream Perspectives: Innovation in Online Education

Mainstream Perspectives: Innovation in Online Education Selected Findings of the 2017 CHLOE Survey of Online Officers Richard Garrett, Chief Research Officer, Eduventures Ron Legon, Senior Adviser for Knowledge Initiatives and Executive Director Emeritus, Quality Matters. Agenda.

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Mainstream Perspectives: Innovation in Online Education

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  1. Mainstream Perspectives: Innovation in Online Education Selected Findings of the 2017 CHLOE Survey of Online Officers Richard Garrett, Chief Research Officer, Eduventures Ron Legon, Senior Adviser for Knowledge Initiatives and Executive Director Emeritus, Quality Matters

  2. Agenda What is CHLOE? What is innovation in online higher education? Why does innovation matter? Challenges to Innovation

  3. Mainstreaming Online Learning • Integral part of the institution – no longer ad hoc or experimental • Part of the regular budgeting process – not dependent on year-to-year funding decisions • Online student and faculty support services available • Technical support provided or contracted • Policy – tailored to the needs of online study • Strategic Planning – online development is factored in • Leadership – a regular responsibility of one or more line officers • Emergence of the Chief Online Officer

  4. The “Changing Landscape of Online Education” • Partnership between Quality Matters and Eduventures • An annual survey of chief online officers (180 in 2017) • Focused on online program • Governance • Practices & Policies • Resource Generation & Allocation • Innovation • Quality Assurance • What is CHLOE? Download CHLOE 1 Report at: https://www.qualitymatters.org/qa-resources/resource-center/articles-resources/CHLOE-report-2017

  5. Agenda What is CHLOE? What is innovation in online higher education? Why does innovation matter? Challenges to Innovation

  6. Innovation is at the heart of the online learning revolution • Software generations last a year or two at most • Products with new capabilities appear regularly • New pedagogical approaches generate new tools, e.g., • Expanded Use of Multi-Media • Harnessing Social Networks to Engage Students • Enhanced Student Authentication • Dashboards to Improve Tracking and Feedback • Learning Analytics to Identify At Risk Students • Competency-Based-Education • Badging and Micro-Credentials • Open Educational Resources • There’s no sign of this pace of innovation slowing • Innovation in Online Learning

  7. Online enrollment growth driving over-supply? Does today’s online market need more innovation not more online programs? Source: IPEDS. Undergraduate and graduate combined; 2 and 4-year schools. For-profit and nonprofit schools.

  8. Online Outcomes: respectable? Eight Year* Graduation Rate- % of 2008 cohort that attained credential at same school Source: IPEDS

  9. Agenda What is CHLOE? What is innovation in online higher education? Why does innovation matter? Challenges to Innovation

  10. Where is Online Innovation Heading? What are the accelerators and inhibitors of innovation in colleges and universities? Are fads and low impact innovations a serious distraction from meaningful innovation? Which innovations are most common or nearest mainstream adoption? What innovations are most needed in online higher education? How can Chief Online Officers champion and drive innovation?

  11. Maintaining a stable • online environment vs. • Implementing new • technology • Competing Priorities: A Dose of Reality “Engaging in large-scale system changes that involve students and faculty members is difficult, time-consuming and expensive. Many institutions do not have adequate funding to cover the cost of running concurrent systems…. In institutions where the online courses or programs are a small part of the whole, it is difficult to justify the disruption of either changing [systems] or creating a universe of boutique interoperable apps. Even where there is a strong online division within a larger institution, there is still the powerful pull of ‘first, do no harm.’” (Sasha Thackaberry, SNHU, IHE, 1-10-2018)

  12. Business as usual? How much teaching and learning technology change do you expect in the next 2-3 years?

  13. Which Schools Plan Major Change? How much change do you expect in the next 2-3 years?

  14. Gap Between Common Online Learning Technologies and Innovation? Select up to five currently implemented technologies or tools you consider most important or innovative for your institution’s fully online programs.

  15. What Drives Adoption of New Technologies? Rank order this list of possible motives for introducing new technologies and tools into your online program.

  16. Emerging lines of innovation From the array of tools and technologies available in today’s market that might be applied to fully online programs, name up to five you would most like to adopt.

  17. Programs likeliest to invest in major change in 2-3 years: • The largest online enrollment programs • 2-year public programs also show strong interest • The three areas of greatest interest in the immediate future: • Adaptive Learning • Learning Analytics • Student Dashboards • Programs least committed to major change: • 4-year private nonprofit programs • Low online enrollment programs • Some Conclusions

  18. Your Comments and Questions Thank You! Richard Garrett rgarrett@eduventures.com Ron Legon rlegon@qualitymatters.org

  19. Appendix- More CHLOE Data The Chief Online Officer- responsibilities The Chief Online Officer- reporting Outsourcing and OPMs

  20. Chief Online Officer Responsibilities

  21. Chief Online Officer Report Line

  22. Provost or President • Emerging Role • of the Chief Online Officer Chief Online Officer Centralized Support Functions Data Collection Quality Assurance External Relations Budget & Finance Program Dev. & Support Technology & Change Mgmt. Strategic Planning Program Development Instructional Design Course Development Faculty Development Liaison to Academic Side Student Orientation --------------------------------- Online Policies Online Advising Faculty Recruitment Budgeting Market Research ---------------------------- Labor Agreements Regulatory Compliance Association Relations ------------------------------- State Authorization Program Certification Intellectual Property Corporate Relations External Representation Selection of LMS & online tools LMS Support/Admin Vendor Contracting Online Tech Support --------------------------- Library - Electronic SIS/LMS Integration Campus Technology Accessibility

  23. Does Outside Help Make It Easier to Innovate?

  24. OPM Services in Use

  25. Resistance to OPM Solutions * These factors could be mitigated with more creative financing plans ** OPMs need to make a more convincing case for effectiveness and ROI *** Some CHLOE respondents said OPMs don’t understand the local culture

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