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Predictable relationships

Predictable relationships. What did it mean?. Systems for work processes to make the business predictable Taking a scientific approach to the business Input  Output (Activity  P roduction) Knowing what you need to do today to get the results you want in the future

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Predictable relationships

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  1. Predictable relationships

  2. What did it mean? • Systems for work processes to make the business predictable • Taking a scientific approach to the business • Input  Output (Activity  Production) • Knowing what you need to do today to get the results you want in the future • Way to prioritize and track daily tasks • Led to the development of the One Card System • A way to track prospect and client relationships • A system to track activity and production

  3. Why did it work? • Developed a system that integrated all components of the business (sales, service, follow-through) with the client at the center of all • Gave representatives improved efficiency, effectiveness, and solved the “what to do first” dilemma • Staying in touch with prospects and clients demonstrated the representatives’ trustworthiness

  4. Others who agree • The secret of your future is hidden in your daily routine. --Mike Murdock • Promises are the uniquely human way of ordering the future, making it predictable and reliable to the extent that this is humanly possible. -- Hannah Arendt • I've always seen the world through the eyes of a scientist. I love the predictable outcomes that science gives us, the control over the world that that can render. -- Barbara Kingsolver • Life is too complicated not to be orderly. -- Martha Stewart

  5. How can Predictable Relationships help you? • Systematize your business. If you do something more than once, put a system in place to save time and be more efficient. • Strengthen relationships with prospects, clients, and staff by ensuring that you follow through on EVERY commitment you make. • Be a student of your business. Understanding how your activity leads to results allows you to make better decisions and spend your time more wisely.

  6. Questions to Discuss • What are the strengths and opportunities of your client management system? • What is your system to follow-through on commitments made to clients? To staff? • How effective is your system for activity tracking? • What is your key take-away from today’s discussion?

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