SALES 06/07 - £8.6bn PBT 06/07 - £965.2m 600 Stores in the UK

2. SALES 06/07 - £8.6bn PBT 06/07 - £965.2m • 600 Stores in the UK • UK Largest Clothing Retailer – 11.1% Market Share. • 4.3% share of UK Food Market. • International Business 7.1% of Group Turnover with 219 stores in 34 Territories Worldwide. • 15.8 Million visitors to our stores each week.

3. Marks and Spencer - Foods • Over £4 billion RSV • 4.3% Market Share in UK Foods • Leaders in premium foods

4. Our Values • Quality • Value • Service • Innovation • Trust

5. NEW STORE FORMATS

6. Simply Food

7. BP Franchise

8. New Initiatives

11. Food Strategy Food Strategy Safety & Governance ‘Compliance to leading standard technical systems and procedures Product Quality ‘The standard by which all others are measured’ Trust ‘The most trusted Brand where ever we trade’ Innovation ‘The leading retailer for new and interesting Products’ People ‘A world class team of food specialists’

12. SAFETY • Technical Terms of Trade • Codes of Practice and Guidelines • A list raw materials • HACCP • Audits – Hygiene and PPC • Complaints – Performance • FIND • Allergen Management

13. QUALITY M&S is 100% own brand. Suppliers must be quality driven companies • Complaints – trends and actions • Campden Benchmarking – Performance, Competition • Taste panel trends and actions • Quality improvement plans • Raw Material Management • Proactive Quality Initiatives • Raw Material Supplier Management

14. Trust - Plan A Climate Change Waste Sustainability Fair Deal Health

15. Innovation Reduction in unwanted components Customer convenience Health Industry leading processes New sources New breeds & varieties

16. New products • Driving innovation • Responding to new trends • Healthy eating • Eat well • Super foods • Fair trade • Speciality

17. People -Category Team • Buyer • Technologist • Product Developer • Merchandiser