Fra strategi til implementering Microsoft seminar, 22-Jan-2009 Charlotte R. Winther – Novo Nordisk

1. Fra strategi til implementering Microsoft seminar, 22-Jan-2009 Charlotte R. Winther – Novo Nordisk Erik Korsvik Østergaard – NNIT

2. Novo Nordisk in brief • Headquartered in Denmark • More than 26,000 employees in 80 countries (> 50% outside DK) • Products marketed in 180 countries • Sales in 2007: 41.8 billion DKK • Focused healthcare company • World leader in diabetes care since 1923 • Diabetes care: > 70% of sales • Committed to environmental and social responsibility

3. NNIT leverancer og ydelser Værdikæden Intranet, Internet, Extranet E-handel og selvbetjening (EP) Vidensdeling, søgning, arkivering ESDH og dokumentstyring Vidensportaler (BI, CRM, SAP) SOA, integration og procesoptim. Design, udvikling og implement. Application Management/Support Identity & Access Mgmt. Governance Server Operations (Fysisk/Virtuel) Desktop & Printer Operations (PLM) Database Mgmt. / Data Recovery Storage, backup og arkivering Overvågning, netværk, LAN/WAN Helpdesk, Identity/Access Mgmt. On-site service og support (IMAC) Application Hosting og Mgmt. Mail, Exchange, AD, Sharepoint Firewall, Antivirus, sikkerhed IT Service Management (ITIL) IT-Strategier (Design/Evaluering) IT-Service Management (ITIL) Forretningsoptimering (BPM/BPA) Six Sigma/Lean analyser/implem. Beredskabsplaner / Risiko Analyse Miljø- og HR-regnskaber (CO2) BPR-analyser (Processer/struktur) Forandringsledelse/ChangeMgmt. Compliance (DS484, Rigsrevision) Business Cases / Cost-Benefit

4. Future workspace • A shift in paradigm – trends • Share your knowledge • Breaking down of silos; coordinated work • Cheap, updated and reliable information for fast decision making • Role based services • Relevant information in correct context • Outlook, Office Suite and SharePoint are focal points • Links to data satellites, e.g. SAP, Siebel, Oracle, Documentum • Same amount of emails, but far less documents and attachments • Fragmented communication • Social networking and Instant Messaging, video/audio meetings, ... • facebook, Wikipedia, blogs, YouTube, … • The intranet is a service, not system/platform/application/software

5. SharePoint Feature Areas Business Intelligence Collaboration Portal Docs/tasks/calendars, blogs, wikis, e-mail integration, project management “lite”, Outlook integration, offline docs/lists Server-based Excel spreadsheets and data visualization, Report Center, BI Web Parts, KPIs/Dashboards Platform Services Rich and Web forms based front-ends, LOB actions, pluggable SSO Enterprise Portal template, Site Directory, My Sites, social networking, privacy control BusinessProcesses Workspaces, Mgmt, Security, Storage, Topology, Site Model Content Management Search Enterprise scalability, contextual relevance, rich people and business data search Integrated document management, records management, and Web content management with policies and workflow

6. Drivers: Vision : One global intranet to drive knowledge sharing, corporate identity and business excellence through enabling global communication, collaboration and efficiency 1 Globalisation 5 New technology 2 Global communication & collaboration 4 3 Increased personalisation, individualisation & flexibility Efficiency, leanbusiness processes

7. What is the GlobeShare solution? All Novo Nordisk intranets PORTUS MS FrontPage, Lotus Notes, KnowledgeWeb on LiveLink ... (10+ different installations) MS SharePoint 2003 GlobeShare MS SharePoint 2007 GlobeShare is an integrated part of the Global SharePoint Platform. One platform for web content management,document management, collaboration, search, business process facilitation and workflows, with standardised look and feel. Out of scope Out of scope Novo NordiskExtranet Novo NordiskInternet More than 14,000 daily unique usersMore than 1,800 concurrent users

8. HQ Portal page

9. Corporate news site

10. News module

11. Blog

12. Area publishing site

13. Team Site

14. Intranet as a service

15. MOSS – from idea to action NNIT uses a structured process for: • Anchoring MOSS implementation in the organisation • Establishing a strategy for use of MOSS, e.g. how MOSS should support and optimise business processes, knowledge sharing, and communication across the organisation • Clarifying which actions to take to meet the goals, where to anchor the initiatives and when to initiate them AnalysisWorkshops MOSSInspiration Prioritisation workshop Implementation Best practice for use of MOSS AS-ISTO-BE workshops Existing strategiesFuture strategies Roadmap for futures initiatives

16. Change management

17. Change management • Stakeholder management • Top management engagement • Communication plan • User involvement • Personas and mock-up’s • Management presentations • Requirement gathering – and feedback on prioritisation • Training and support • Continual follow-up

18. KPI monitoring Enterprise project portfolio management Off-line capabilities Mobile access Integration to SAP Integration to QMS Business Intelligence Workflows Extranet Excel services … GlobeShare Business ProcessesOngoing and future

19. Governance is at least four-dimensional Decisions on application functionality Decisions on content and structure Intranet as a service Application Applicationdeployment SharePoint platform Decisions on application deployment Decisions on platform and service

20. Fra strategi til (fortsat) implementering Processes Policies Change management Ongoing application deployment Capacity planning Sanity checks Health checks ”Hygiene” Identification Prioritisation Implementation Platform Content Applications Support Maintenance Governance Applications BusinessProcesses Strategies Content Ideas User Requirements Interfaces Expectations Politics Regulations Governance