Comprehensive Guide to Quality Management in Project Management

1. Project Management Quality Management* Dr. Lotfi Gaafar * This Presentation is uses information from PMBOK Guide 2000 Gaafar 2006 / 1

2. Quality is the sum of characteristics of an entity that describes and affects its ability to satisfy stated or implied needs, it’s conformance to requirements and it’s fitness for use Meeting or exceeding your customers’ requirements/needs. Doing the right things right first time and every time Definition of Quality Gaafar 2006 / 2

3. Definition of Quality There are 8 ways to evaluate the Quality according to customers’ requirements: • Performance • Reliability • Durability • Serviceability • Aesthetics • Features • Perceived Quality • Conformance to Standards Gaafar 2006 / 3

4. Modern quality management : requires customer satisfaction (internal/external) prefers prevention of the cause of quality defect to inspecting the product for defects at the end recognizes management responsibility for quality Continuous improvement Modern Quality Management Gaafar 2006 / 4

5. The Malcolm Baldrige Quality Award was started in 1987 to recognize companies with world-class quality ISO 9000 provides minimum requirements for an organization to meet their quality certification standards Awards for Distinctive Quality Management Gaafar 2006 / 5

6. Quality planning: identifying which quality standards are relevant to the project and how to satisfy them Quality assurance: evaluating overall project performance to ensure the project will satisfy the relevant quality standards Quality control: monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality Project Quality Management Tasks Gaafar 2006 / 6

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8. The design phase should take quality standards into consideration and ensure the matching of customer’s requirements Many scope aspects like functionality, features, system outputs, performance, reliability, and maintainability affects the overall quality Quality Planning Gaafar 2006 / 8

9. Quality assurance involves all the tasks done to satisfy and ensure the required quality standards for a project The aim of quality assurance is continuous quality improvement Quality audits help identify defects and that can improve performance on current or future projects Quality Assurance Gaafar 2006 / 9

10. The main output of quality control include: Acceptance decisions Rework Process adjustments Tools and techniques used include Pareto analysis statistical sampling quality control charts testing Quality Control Gaafar 2006 / 10

11. The cost of quality is the cost of conformance or delivering products that meet requirements and fitness for use the cost of nonconformance or taking responsibility for failures or not meeting quality expectations The Cost of Quality Gaafar 2006 / 11

12. Prevention cost: the cost of planning and executing a project so it is error-free or within an acceptable error range Appraisal cost: the cost of evaluating processes and their outputs to ensure quality Internal failure cost: cost incurred to correct an identified defect before the customer receives the product External failure cost: cost that relates to all errors not detected and corrected before delivery to the customer Four Cost Categories Related to Quality Gaafar 2006 / 12

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