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Making IT Better at Genentech

Learn about Genentech's efforts to improve calendar interoperability, the challenges they faced, and the progress they have made so far. Discover how interoperability is more than just calendar integration and how it enables innovation and drives business value. Explore their strategy for achieving interoperability and the future improvements they have planned.

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Making IT Better at Genentech

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  1. Making IT Better at Genentech Monica Kumar Technical Lead, Collaboration Services

  2. Agenda • Background • Calendar interoperability • Interoperability as a strategy • Conclusion – looking ahead

  3. Background • Founded in 1976 by venture capitalist Bob Swanson and biochemist Dr. Herbert Boyer • Focused on drug discovery efforts to address unmet medical needs. • Today, Genentech manufactures and commercializes multiple therapies that treat serious or life-threatening medical conditions in the areas of oncology, immunology, and disorders of tissue growth and repair.

  4. Background 2007 2009 2011 • Interoperability Focus Google Decision gCal Roche Merger

  5. Calendar Interoperability • Key Challenges • Multiple calendaring platforms • Global organizations • Heavy meeting culture • Heavily leveraged Admin professional staff • User accounts – different identity management systems

  6. Calendar Interoperability • What have we done so far? • Google Calendar Connector for Free/Busy data • Google added ‘Always Send’ functionality • No CAL licenses required for Gene accounts created in Roche AD • Partnering with Google to build and test MAPI solution • Microsoft pushed hot fix for delegate issue for Outlook 2007 • Using SMTP/.ics files as transport layer requires client and user intervention • Primary SMTP address and display name need to be the same on both identity management systems • Outlook 2010 handles colons in description or title of event • Attendee status not visible when relying only on .ics files

  7. Calendar Interoperability • What remains to be done? • Continued improvement to address functionality gaps • Free/Busy event details across systems • Conference room booking across systems • Exchange 2010 Interop • Google new calendar infrastructure migration and interop assurance with continued partnership • Consolidation of duplicate accounts • Genentech Admin access to manage Exchange calendars for global execs

  8. Calendar Interoperability • Communication early and often! • Organization Change Management and Google guides • Working Smart Globally initiative • Best practices for interoperability for Roche and Genentech global teams/users • Google University for different target audiences • Google Sites to keep customers informed of any known issues

  9. Calendar Interoperability – Pain & Progress • Calendar will not be ‘perfect’ due to differences until vendors align on ICAL standards • OCM/Training critical – Product Development Working Smarter Globally satisfaction 35% to 67% in six months • PT/Global Partnering OCM underway; high-pain result of no OCM engagement to-date • US$1.01M Calendar Interoperability vs. US$8-16M ‘Rip and Replace

  10. Interoperability Strategy – What is it? • Interoperability is a strategy, not a project or short–term fix. Interoperability is more than Calendar Interoperability • Interoperability is: • Enable the business to be nimble as new technologies are introduced. • Technologies support and are built on open standards – build bridges not silos. • Technologies enable, and do not hinder, our other strategies (e.g. Mobility, Communication, Collaboration, Client Platforms, etc…) • Maximize ROI on legacy solutions not yet ready to be sunset • Fast and Flexible, not ‘Perfect’ • Just as innovation is not an end-state, interoperability is an innovation-enabling strategy, not an end-state.

  11. Interoperability is core to our “4As” Vision High Level Objectives How we plan to achieve it Communication Collaboration Client Platforms Mobility

  12. Interoperability Strategy Helps Drive Unforeseen Business Value: Example - Desktop VC Integration Video Interoperability Bridge

  13. inspires Interoperability enables innovation: Example Peeps

  14. Interoperability enables the Business: Example: gDocs/Autonomy Project “It takes me 20 seconds to find what used to take me 20 minutes…or never…to find.” -Research Scientist, gRED

  15. Conclusion: Calendar alone shouldn’t drive the decision to rip and replace Innovation did not stop while we have been working to make Google Calendar Interoperable with Exchange Calendar…

  16. Looking ahead: Improve interoperability User pain

  17. Continued Rapid Innovation Demands That • Devices and Applications, Old & New, Work • Together • Interoperability enables the business to be nimble as new technologies are introduced, legacy solutions are not yet ready to be sunset, and business acquisitions are integrated

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