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Operations Update Transportation Professionals Advisory Committee (TPAC) March 14, 2019

This update provides performance statistics and highlights for various regions, including Antelope Valley, Eastern, Northern, Santa Clarita, Southern, and West Central. The report includes data on calls on hold, preventable collision rate, missed trips, excessively long trips, preventable incident rate, and more. Contractors are working with their safety teams to improve performance. Access has been involved in various events and workshops to enhance transit improvement.

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Operations Update Transportation Professionals Advisory Committee (TPAC) March 14, 2019

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  1. Operations Update Transportation Professionals Advisory Committee (TPAC) March 14, 2019

  2. Performance Statistics *data not yet final

  3. Performance Report Card- System Wide *data not yet final

  4. Antelope Valley Region *data not yet final

  5. Antelope Valley Region • 1. Calls on Hold > 5 minutes Reservations: • Hired 2 additional CSRs. Performance is off to a good start in March. • 2. Preventable Collision Rate: • Performance Letter and Liquidated Damages applied for 2nd Quarter. • Contractor is working with their safety team to improve performance.

  6. Eastern Region *data not yet final

  7. Eastern Region • 1. Calls on Hold > 5 minutes Reservations: • Hired additional CSR’s. • 2. Preventable Collision Rate: • Performance Letter and Liquidated Damages applied for 2nd Quarter. • Contractor is working with their safety team to improve performance.

  8. Northern Region *data not yet final

  9. Northern Region • Excessively Long Trips: • Continue to adjust software parameters in Trapeze. • Performance Letter and Liquidated Damages applied for 2nd Quarter. • Preventable Collision Rate: • Performance Letter and Liquidated Damages applied for 2nd Quarter. • Contractor is working with their safety team to improve performance.

  10. Santa Clarita Region *data not yet final

  11. Santa Clarita Region • 1. Missed Trips: • Addressed personnel that are driving the issue. Improvement has been seen so far in March. • Performance Letter and Liquidated Damages applied for 2nd Quarter. • 2. Preventable Incident Rate: • Addressed incident with driver. • 3. Preventable Collision Rate: • Addressed collisions with drivers.

  12. Southern Region *data not yet final

  13. Southern Region • FY 19 Non Contractual • 1. Access added these performance standards to the new contract amendment as of February 2019: • Excessively Long Trips • Missed Trips • Miles Between Road Calls • Preventable Incident Rate • Complaints Per 1,000 Trips • 2. Preventable Collision Rate: • Performance Letter and Liquidated Damages applied for 2nd Quarter. • Contractor is working with the safety team to improve performance.

  14. Southern Region: Performance Improvement with 5M *data not yet final

  15. West Central Region *data not yet final

  16. West/Central Region • 1. Preventable Collision Rate: • Performance Letter and Liquidated Damages applied for 2nd Quarter. • Contractor is working with the safety team to improve performance.

  17. Abandoned Calls - Reservations

  18. Excessively Long Trips

  19. Highlights • Access assisted with trips to and from the 2019 Abilities Expo at the Los Angeles Convention Center. • Access attended the Santa Clarita Transportation Development Plan workshopto review the vision of transit improvement for the next 5 to 10 years. • TransMAC, a mutual assistance agreement between 18 Southern California Transit agencieshad elections. • Access’ Mike Greenwood elected Committee Chairman • OCTA’s Eric Grobmyerelected Vice Chairman

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