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Dispatch Client

Dispatch Client. David Bigham. Topics. Recommended system Overview of Dispatch Client components New features Tips. Recommended System. Modern PC > 4 GB Memory (8 - 16 GB Call Centres) memory is cheap / large performance gain Recent CPU ( e.g. i5/i7) Dual monitors Windows 7 64-bit

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Dispatch Client

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  1. Dispatch Client David Bigham

  2. Topics • Recommended system • Overview of Dispatch Client components • New features • Tips

  3. Recommended System • Modern PC • > 4 GB Memory (8 - 16 GB Call Centres)memory is cheap / large performance gain • Recent CPU (e.g. i5/i7) • Dual monitors • Windows 7 64-bit • Java 7 64-bit (especially for Call Centres)

  4. Dashboard • Overview of all fleets • Intended for call centres • Pending Bookings

  5. Search • Limited to 1 year range • Only updated when Search clicked

  6. Dispatch • Information about a single fleet

  7. Dispatch – Job Queues

  8. Pending Bookings

  9. Job Cover

  10. Pre-Bookings

  11. In Progress

  12. Complete

  13. Action

  14. Cancelled

  15. No Shows

  16. Model • Favourite • Appear in screen pops • Recurring • Web Admin Recurring Bookings

  17. New Custom Combined

  18. New Custom Combined • Multiple queue types in table • File > Settings • Choose what queue types

  19. Manual Dispatch • Driver or Vehicle • Distance to job

  20. Dispatch – Job Matrix

  21. Dispatch – Vehicle Status

  22. Dispatch Lock • Driver or Vehicle • Automatic expiry

  23. Dispatch – Booking Details

  24. Dispatch – Booking Updates

  25. Dispatch – Booking History

  26. Dispatch – Fleet Status

  27. Messages • Drivers • Vehicles • Operators

  28. Alerts • Voice Requests • Panic • Java Version

  29. Manage Addresses • Edit Areas, Streets & Places (F11) • Set defaults • Text-to-Speech (SmartVOIX)

  30. Booking Form • Screen pops or F2 • Caller notes • Existing bookings • Details populated • Name / Phone • Address • Caller notes • Attributes • Attributes set by dialled #

  31. Booking Form • Screen pops or F2 • Caller notes • Existing bookings • Details populated • Name / Phone • Address • Caller notes • Attributes • Attributes set by dialled #

  32. Multiple Addresses & Fare Calculation • Pickup F2 • Destination F3 • Edit • Calc • Fare tooltip shows calculation

  33. Multiple Accounts and Subsidy Payments New • Amount / Percent • Maximum • Lift fee on subsidy • Forward / Return • Sent to Vehicle • Shown in tables

  34. Blacklists New • Administered in Web Admin • Checked at creation • Manual check

  35. New Completed by Operator • Mark a booking complete • Vehicle • Driver (optional) • Reason

  36. New Edit Fleet Properties • Edit following properties • Use Closest Car For all Bookings • Phone Number Voice • Phone Number Panic • Requires Edit Fleet Properties in Dispatch Client authority • Star shown in Fleet status • If Use Closest Car For all Bookings set to Y • Phone numbers not set

  37. Tips • Table columns • Table sorting • Table filtering

  38. Tips • Booking History map

  39. Send Logs • Logs • Short lived if fleet busy • Send early • Screen capture • Highlight issue • Vehicle logs

  40. Thank You Questions?

  41. http://xkcd.com/627/

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