855 International

1. 855 International E-Learning as part of a blended learning program MHR 855 - Spring 2006 Airody Bhat Heather M. Brown Janelle Henderson Renee Kopczewski Jennifer Lindsay Shad Stoddard

2. Purpose & Objectives 855 International Introduction to 855 International Project Rationale & Current Practices Strategic Program Goals: -Preventing “expatriate failure” -Reducing the long and unproductive “adjustment” period Program Overview: A blended learning approach focusing on 4 main content areas: Job & business training; Language training; Cross-Cultural training; HR Info – relocation and logistics

3. Blended Learning 855 International Blended Learning E-learning, Classroom Training Virtual Classrooms, Self-directed Learning

4. E-Learning Description 855 International Job & business training OJT E-learning & Self-directed learning Language training – “Survival” language skills Classroom Training E-learning Self-directed learning – Supplemental Materials Cross-Cultural training E-learning Virtual Classrooms Chat rooms HR Info – relocation and logistics E-learning Meetings – both during and after office hours

5. Our Web Site 855 International

6. 855 International Transfer of Training Learning Retention Trainee Characteristics Motivation & Ability Show link between training success and career success Selection process for international assignment Training Design Auditory Enhance Language Skills Visual exercises Simulations E-learning Links to additional sources of information Work Environment Chat groups peer support Classroom sessions instructor support/climate for transfer Managerial Support Incentives Performance Evaluations

7. 855 International Transfer of Training Continued Generalization & Maintenance • Trainee Characteristics • Motivation & Ability • Evaluation & Incentives tied to observable cross-cultural adaptability on the job • Advanced training courses measure ability at higher levels • Training Design • E-learning • Situational web exercises prompts learner to choose correct phrases or possible actions encountered on job • Stimulus generalization • Most important features & general principles about culture are emphasized • Self-Management • FAQ section • Ease & Availability of training is quickly referenced • Work Environment • Native Mentors • Experienced Ex Pat Mentors • Action plan • Opportunities to perform • International Managerial Support • Incentives

8. Evaluation and Metrics 855 International Outcomes of Cross-Cultural Training 1. Measure Affective Outcomes Satisfaction with training Beliefs regarding other cultures Interest in other cultures 2. Cognitive Degrees of information assimilation

9. Evaluation and Metrics 855 International Outcomes of Cross-Cultural Training 4. Skill-based Measure of demonstrated behaviors 5. Results Number of Ex Pat Failures Early return Time of cultural adaptation → productivity 6. ROI Cost/Benefit analysis Direct/Indirect costs Resources used Resources saved Turnover through repatriation

10. 855 International Measurement Tools & Validity Measurement Tools • Quizzes • Surveys • 360 Degree Feedback • Action Plan/Goal Accomplishment Validity • Internal Threats • Rater biased • Maturation • Outcome Measures • External Threats • Reactions to Pretest • Reaction to Evaluation Evaluation Design • Pretest/Posttest • Time Series

11. ¿Questions?