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MyAUP Usability Study

The study tested student navigation in MyAUP, analyzing task completion efficiency and user perceptions. Results indicate the need for enhanced service visibility and website organization.

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MyAUP Usability Study

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  1. MyAUP Usability Study • The MyAUP usability study was designed as an experiment to test student’s knowledge of services through MyAUP and their ability to navigate through the system. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

  2. Method • An experiment was conducted asking students to perform tasks using myAUP • Students were asked to perform a series of five tasks • One at a time • Continuing from one task to another without going back to the homepage • One experimenter recorded the time and number of clicks to complete the task • The other experimenter recorded any comments or interesting methods used during the experiment Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

  3. Method • Experiment using task completion Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

  4. Results • Task 1: Locate one of your files saved to your personal drive Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

  5. Results • Task 1: Locate one of your files saved to your personal drive Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

  6. Results • Task 2: Locate your unofficial transcript Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

  7. Results • Task 2: Locate your unofficial transcript Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

  8. Results • Task 3: Find where you can add printing credit Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

  9. Results • Task 3: Find where you can add printing credit Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

  10. Results • Task 4: Find your mailbox number Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

  11. Results • Task 4: Find your mailbox number Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

  12. Results • Average Time for: • Task 1: 38.0833333 • Task 2: 22.9285714 • Task 3: 25.2142857 • Task 4: 19.9285714 • Average # of Clicks for: • Task 1: 5.46153846 • Task 2: 6.92857143 • Task 3: 6.57142857 • Task 4: 2.92857143 Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

  13. Discussion • Most of the participants were able to complete the task by reasoning, trial-and-error or searching for the service • Tasks are not difficult to complete once they are asked • Most participants did not know service existed on MyAUP. • Layout of MyAUP needs to somehow make services more obvious to its users. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

  14. Requirements • Requirement 1: • Better, more visible organization is needed for the website • Requirement 2: • Making myAUP files available in all locations and compatible with all computers Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

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