Super Unlimited Plan for VoIP phone service

2. Overview Unlimited inbound and outbound calls with free Toll Free Number A full-featured VoIP phone plan with every feature that a business or call center may need, with unlimited incoming and outbound calls, at a low fixed monthly price to cap your call costs while providing all the features of an advanced ACD / PBX.  A comprehensive secure portal providing direct customer access to view real-time CDRs and balances, and to configure plan features including call diversion or forwarding on the fly.  Included in Plan One US / Canada Toll Free Number1 or DID, with unlimited inbound calls.  Unlimited US, Canada and UK fixed line outbound calls2.  Unlimited call diversion to US, Canada and UK fixed line.  No contract, no preapproved credit card.  Optional Optional call diversion to 45 other countries (including India)3 

3. How it Works The ETITEL Super Unlimited Plan is a VoIP phone service, that works using an Internet connection. An Internet connection with a minimum 100 Kbps per extension is required for best quality.  A SIP IP Phone is required for every extension. We recommend our high quality preconfigured free SIP soft- phone (downloadable from our website www.etitel.com), or a compatible SIP hard-phone.  It is simple to set up with no investment in equipment. With an Internet connection and our app you have instant international presence and are ready to go.  Customer Router / Firewall GLOBAL PSTN GLOBAL INTERNET Customer Premises ETITEL Telephony Servers in US Data Center Customer LAN GLOBAL PSTN IP Hard Phones or Softphones

4. Features Fully loaded with every feature that an office or call center may ever need. Instant International Presence: A toll free number from US / Canada to receive calls on the new number instantly.  Welcome Recording and Auto Attendant: Welcome callers with a professional greeting. Upload customized greetings, music and promotional messages, or play the default greeting.  Call Forwarding: Forward incoming calls to a mobile or landline phone anywhere in the world3.  Follow Me - Never Miss: Never miss a call. Forward each extension separately to an external phone number, on no answer.  Time of Day Routing: Multiple call routing choices during office hours and non-office hours such as extensions, external phones, voicemail etc. Play customized or default non-office hours recordings.  Queues and Groups: Efficiently process larger volumes of incoming calls using queues and groups. Parameters including ring strategy, music on hold, queue and agent timeouts amongst others, are configurable to optimize call flows and caller experience.  Call Conferencing: Three party call conferencing.  Call Recording: Enabled by default. Listen to recordings directly from the portal or download for future use. Recording files in mp3 format stored on our servers for 2 months. 

5. Features Voice Mail: Should you not be able to take calls, callers can leave voice mails that will be emailed to you instantly.  Extension to Extension Calling, Transfer: Enabled by default.  Listen, Whisper, Barge: Advanced call center feature allowing supervisors to listen in on agent conversations while being able to tutor agents or barge into calls for quality control, training and escalations.  Caller Blacklist: Manually blacklist callers (caller-ids).  Real-Time Monitoring: View call flows in real time.  Web portal and Recording: A comprehensive web portal that allows customers to: View account balances and make online payments, view and download CDRs and reports, listen to or download recordings, configure features and call forwarding, and much more.  Notifications: Receive regular notifications with balance and usage details.  Complete Control: Self-help web portal. Implement your call flow logic yourself.  Toll Free Number Porting: First Toll Free Number porting free from current provider.  24 x 7 x 365 Support: Chat or talk to a real human tech round the clock for all your support questions and assistance.  Total Reliability: Guaranteed 99.99% uptime so you can rely on us to run your business. 

6. Applications Any business or individual that receives calls from overseas or makes international calls will benefit by having international presence with a dedicated toll-free or geographic phone number that can be published on websites, directories, social media, business and personal stationery etc.  Customers and prospects from overseas see your number as local, making it easier and more efficient to make contact and grow your business. Amongst the businesses that use these services are:   Travel Companies.  Hotels and Hospitality Industry.  Exporters.  BPOs and Call Centers – Customer Support, Technical Support.  Overseas Consultants.  HR & Recruitment Businesses.  And many more……

7. About ETITEL and Contacts Sales: Website: Support: Corporate Address: sales@etitel.com +1-800-433-1991 ETITEL was founded in 2008 by a team of telecom engineers with collective experience of over 5 decades in the telecom industry. The vision - to provide innovative leading edge VoIP technology solutions to businesses and call centers. We are today, amongst the leaders in the business, delivering robust and reliable voice solutions to our customers to power and run their businesses with ease. Our philosophy has always been customer centric to first understand business needs and then create the tools and products to fulfill these needs. Over 500, and growing, happy customers now use our products and services. We never let our customers down. Services and Products  Voice Origination – Toll Free Numbers and DIDs from across the world.  Voice Termination – Short duration call center traffic and conversational.  Virtual Phone Services – Unlimited and Metered Plans.  Call Center Solutions – Cloud and onsite dialer / ACD and custom solutions.  Contact Center and Help Desk – Email Management Solutions www.etitel.com cloud@etitel.com +1-800-433-1991 ETI Telecom Inc. 340 S Lemon Ave. Suite 9127 Walnut, CA 91789 +1-800-433-1991

8. List of Countries for Optional Outbound Argentina Australia Brazil Canada(m) Chile China(m) Cyprus Denmark France French Germany Hungary Iceland India(m) Ireland Israel Italy Kazakhstan Luxembourg Malta Martinique Mexico(m) Netherlands New Zealand Norway Peru Poland Portugal Puerto Rico Reunion Island Romania Russia Slovakia South Africa South Korea Spain Sweden Switzerland Taiwan United Kingdom USA(m) Venezuela(m) Estonia San Marino(m) Us Virgin Islands(m)                                             