1 / 37

When Generations Collide

When Generations Collide. Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work. Authors: Lynne Lancaster & David Stillman Shawn P. Lang CMDSM MDC MSOD Manager Postal Relations | DST Mailing Services Central, LLC. 2600 Southwest Blvd Kansas City, Mo 64108-2349

euclid
Download Presentation

When Generations Collide

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. When Generations Collide Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work. Authors: Lynne Lancaster & David Stillman Shawn P. Lang CMDSM MDC MSOD Manager Postal Relations | DST Mailing Services Central, LLC. 2600 Southwest Blvd Kansas City, Mo 64108-2349 p 816.435.3462  f 816.435.3272  e splang@dstmailingservices.com  w dstoutput.com

  2. The Authors • David Stillman is a Gen Xer & father of two Millennials • Lynne Lancaster is a Baby Boomer, married to a Traditionalist and stepmother of two Gen Xers • Together they run the Bridgeworks consulting firm

  3. Agenda • Why I Selected “Generations” • Overview of Book/Synopsis • Who They Are & Why They Collide • Generational Clash Points • Recruiting the Generations Who’s Got Next? • Why “Generations” is a Good OD Resource • Questions/Reflections

  4. Why I Selected “Generations” • Generational differences are a part of an organization’s makeup, therefore impacting team dynamics • The topic is applicable, relevant and interesting • We wanted to increase our awareness of each of the generations and understand why they experience conflict • We can put a “name & face” to the conflict and differences

  5. Who are the Generations and Why do They Collide?

  6. The Generations

  7. Traditionalists (Age: 62 +) • Characteristics of The Silent Generation • patriotic, God-fearing, save for a rainy day, loyal, learned to do without, “waste not/want not”, faith in institutions: church, government, military, and marriage • Influenced by… • the heroic, villainous, and entertaining Trademark: Loyalty

  8. Baby Boomers (Age: 43-61) • Characteristics • catalysts for change, militant, optimistic, idealistic, educated, competitive, challenge and push to the limit • Influenced by… • movements, scandal, and divorce Trademark: Optimistic/Competitive

  9. Gen X’ers (Age: 27-42) • Characteristics • “show me the money,” managers, inventors, entrepreneurs, skeptics, resourceful, independent, individualistic, media/info/tech savvy • Influenced by… • fashion, technology, entertainment and prosperity Trademark: Skeptics

  10. Millennials (Age: 8-26) Gen “Y” • Characteristics of Generation Next • smart, techno-savvy, practical, realistic, pragmatic, confident, self-sufficient • Influenced by… • generations before them, information highway, technology and media, personal threats, violent outbreaks, illegal drugs and terrorism Trademark: Realists

  11. Millennials (Age: 8-26) Gen “Y” You’re kidding me, right…?

  12. Generation “Y” NOT?

  13. Generation “Y ME?”

  14. Generations at a Glance

  15. Management Style • Traditionalists – Chain of Command • Boomers – Change of Command • Gen X’ers – Self-Command • Millennials – Don’t Command -> Collaborate

  16. The Cuspers • Offshoot of four defined generations • Traditionalist/Baby Boomer born (1910-1945) • Baby Boomer/X-er born (1960-1965) • X’er/Millennial born (1975-1980) • Cuspers: born on the cusp right between 2 generations • the glue that holds it all together; great managers; the only generation that can use the language and wear the clothes of more than one generation and not look ridiculous • Identify strongly with one generation or another, or have characteristics of both

  17. Why do the generations collide? • Each generation has it’s own set of values, beliefs, life experiences that shape who they are and their world-view • Talent wars • Demographic shifts • Each generation’s belief that they can do it better or that they are right • All of these issues and attitudes are brought into the workplace. This is the first time ever that all four generations are present in the workplace at the same time. There are different management styles, viewpoints and work ethic on a course of collision.

  18. Generational Clash Points Feedback Institutions Rewards Career Path Career Goals

  19. Feedback…

  20. Institutions…

  21. Rewards…

  22. Career Path…

  23. Career Goals…

  24. Recruiting the Generations

  25. The Rules of the Recruiting Game Have Changed To successfully recruit the generations: • Understand what each generation wants • Target/pinpoint your messages • Be creative…uncover hidden talent • Ramp up your turn-around-time • Know your employee value proposition • Train managers and recruiters • Assess your recruiting tactics

  26. The Impact of the Web 79% of Millennial college students said that the quality of an employer’s website is an important factor in deciding whether or not to apply for a job

  27. Which Generation is Your Company’s Website Appealing to? Traditionalists Boomers X’ers Millennials • Historic timeline • Size/Locations • Products & Services • Past Successes • Founding Family • Traditions • Financials • Career Paths • Educational Opportunities • Company Values • Work/Life Balance • Vibrant, Dynamic & Interactive • Highlights Young Gen X Leaders • Flexibility, Change & Future Focused • Video Clips • Innovation focused • Fast-paced • Mgmt Trainee Program • Hip Culture • New Technology Consider tailoring your website to have cross-generational appeal

  28. On-line Doesn’t Equal Appeal

  29. The Generations & New Employee Orientations

  30. Remember “The 3 S’s” • Setting • Style • Substance

  31. Who’s Got Next?

  32. Who’s Got Next?

  33. Who’s Got Next? Generation “Z”

  34. So…Who’s got next? Generation “Z”, Generation “M” for multitask, Net Generation, or Generation 9/11 • Overlap of “Y-Z” • Born between late 90’s-present • World-Wide Web influence, global financial crisis, plugged-in and connected, chat rooms, & text messages

  35. What may we expect from “Z” in the workplace? • Will not be team players • Will be more self-directed • Indecisive • Process information at lightening speed • Most intelligent generation ever

  36. Why “Generations” is a Good OD Resource • Four different generations in our workforce • Traditionalists, Boomers, Xers, and Millennials • Each generation has been impacted by various events that shape who they are and how they work • “Generations” will provide you with: • a better appreciation and understanding of each generation and how they act and think • ideas on how to motivate, retain, recruit and manage all of the generations • self-awareness of your own generation

  37. Reflections and Questions • Which generation is most prevalent in your workplace? • In what areas have you witnessed generations collide most often in your organization?

More Related