Information Systems and Organisations

1. Information Systems and Organisations Lecture12: IS Benefit Management

2. Scope and Coverage • This unit will cover: • Managing the achievement of IS benefits • Review of key concepts

3. Learning Outcomes • By the end of this unit students will be able to: • Understand the benefits management approach • Describe the key concepts and content of the module • Revise for the examination

4. Contents • Benefits management • Key module content • Emphasis – People , Technology and Organisations

5. Benefits Management • John Ward and Elizabeth Daniel • Principles • ..start with objectives and manage based upon them • ..measure benefits achieved continually • ..recognise Business Changes (processes) • ..recognise Enabling Changes (including I.T.) • ..develop and implement I.T. enablers

6. Benefits Dependency Network - Method Investment Objectives 1. IS/IT Enablers 5 Enabling Changes 4 Business Changes 3 Business Benefits 2

7. Example:choose and book GP Access to internet Reduced costs , lack of referral Letters/calls Training GPs IT in GP Practices Patients can Get convenient Appointment Patient use Telephone for booking Improved Patient tracking IT Trainers for Primary Care Security and encryption Identify non- Booking patients National Standards for Encryption Improved Patient experience Improved healthcare Patient Information services Interface to Medical records Patient Educ’ Programme Reduced Rejection of referrals X-rays to be Read in 24/48 hours Decommission Existing system E-Scheduling system Results posted Electronically to GPs Improve use Of X-ray Dept Reduced Unnecessary X-rays Patients to be Included in E-records Reduce DNAs Reduce unit costs IS/IT Enablers Enabling Changes Investment Objectives Business Changes Business Benefits

8. Module Content • Topic content summarised in following document • Topics Contents (available in the additional documents pack) • Exam will have a short business case and 5 questions • You will answer Question 1 (worth 50 marks) and TWO questions from the remaining 4 (worth 25 marks each) • The topics content document indicates how the topics may typically relate to questions

9. References • Ward J, Daniel E. (2006) Benefits Management, John Wiley and Sons. ISBN-13: 978-0-470-09463-1

10. Lecture 12 – IS Benefit Management Any Questions?