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Ch. 1 The Promise of Channel Stewardship. 1. Challenges of Managing Marketing Channel - Multiple parties and factors - Unclear home within a firm - Strong Inertia - Considered as a Tactical Issue 2. Who is a Channel Steward? cf) Agent 3. What does a Channel Steward do?.
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Ch. 1The Promise of Channel Stewardship • 1. Challenges of Managing Marketing Channel • - Multiple parties and factors • - Unclear home within a firm • - Strong Inertia • - Considered as a Tactical Issue • 2. Who is a Channel Steward? • cf) Agent • 3. What does a Channel Steward do?
Ch. 1The Promise of Channel Stewardship • 4. Designing and Managing a Channel • - Four Main Routes (Figure 1-1) • - Channel Design • - Channel Management • What Happens when Design and Management do not go together? • - Management effort breaks down • - Managers are blindsided by success • - Managers are slow to respond toenvironmental • changes
Ch. 1The Promise of Channel Stewardship 5. Where to Start: Understanding the Key Drivers 1) Demand-chain requirements* 2) Channel capabilities and costs 3) Channel power 4) Competitive actions
Ch. 1The Promise of Channel Stewardship 6. The Three Disciplines of Channel Stewardship 1) Mapping the Industry Channel 2) Building and Editing the Channel Value Chain 3) Adjusting and Influencing the Channel Value Chain
Ch. 2Mapping an Industry • Four (Immediate) Core Forces from Ch. 1 • Five (Environmental) Forces • Purchasing and Consumption Behavior • Industry Trends (Economy) • Regulatory Framework • Trade Practices • Technology
Ch. 2Mapping an Industry 3. How to Think about Mapping 1) Beyond Porter’s 5 forces framework 2) First map the status of each of the four core forces 3) Research how the forces came to their current position
Ch. 2Mapping an Industry • 4. An Example: U.S. Auto Industry • Four Core Forces and Environmental • Forces (Figure 2-2) • 2) Evolution of the Channel (Fig 2-3) • 3) Channel Power in the industry
Ch. 2Mapping an Industry 4. An Example: U.S. Auto Industry (Cont’d) 4) Channel Capabilities and Costs a) 25% of the price b) Three sources c) Classic Push Strategy 5) Evolution of the Demand Chain 6) Competitive Actions a) G.M. and Ford b) Toyota, Honda, and Volkswagen
Ch. 2Mapping an Industry 4. An Example: U.S. Auto Industry (Cont’d) 7) Competitive Dealer Activity 8) What Does this Map Suggest to You? - Key Issues/Problems? - Limitations? - Opportunities? 9) A Vision for the Future