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How to do Action and Change

How to do Action and Change. How to…. Engage people in Action & Change Prepare for an Action & Change session Facilitate an Action & Change session Follow-up an Action & Change session. A. Engage people in Action & Change. Engage people in Action & Change.

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How to do Action and Change

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  1. How to doAction and Change

  2. How to… • Engage people in Action & Change • Prepare for an Action & Change session • Facilitate an Action & Change session • Follow-up an Action & Change session

  3. A.Engage people in Action & Change

  4. Engage people in Action & Change • What are the challenges of engaging consumers / staff in Action & Change? • How can you manage these challenges?

  5. Engage people in Action & Change • Highlight the benefits of MH-CoPES • Communicate effectively • Educate • Inform of timeframes • Highlight confidentiality • Highlight the nature of Action & Changee.g. collaborative, solution focused, quality improvement

  6. B.Prepare for an Action & Change session

  7. Preparing for an Action & Change session • Preparing the Session • Have you decided where to hold the session? • Are you aware of OHS issues - toilets, fire exits, lighting, seating? • Will you provide refreshments/reimbursement for attendance? • How many facilitators will you need? • Who is going to lead the session? • Will you include staff and consumers in the same forum or will they be separate? • Will you have a discussion together or different groups discuss then feedback? • Is there someone to take notes/document including attendee list & contacts?

  8. Preparing for an Action & Change session • Preparing an Agenda Think about • Timing • Introductions • Session outline and expectations • Main discussion • Ending and follow-up including time frame and communication plan for follow-up.

  9. Preparing for an Action & Change session • Preparing Participants • Are participants clear about what Action & Change is? • Do they know their role in the Action & Change session? • Have they been informed of what the top 3 Strengths and 3 Areas Needing Improvement are? • Do they know the nature of the session? • MH-CoPES is service and systems focused. It is not aimed at identifying individuals or individual service problems • Do they know what is to be achieved by the end of the session? • Are they aware of the practicalities of the Action & Change session? • Are they clear about any follow up plans? • Have they been given key contact details of the facilitator?

  10. C.Facilitate an Action & Change session

  11. 4 Top Tips: A Good Facilitator… • Sets aims and objectives • Creates a safe environment • Manages time • Engages all participants

  12. Top Tip 1: Set aims & objectives Aims & objectives of an MH-CoPES Action & Change session • Explain Expectations • MH-CoPES is service and systems focused. It is not aimed at identifying individuals or individual service problems • Your recommendations will be put forward • Some strategies will happen straight away • Some strategies may take a long time (process & budget) • Improvement and change is not always possible (you will be told why) • Highlight top 3 strengths and areas needing improvement from the MH-CoPES report • Discuss ways to promote the service strengths • Discuss strategies to respond to areas needing improvement • Prepare an Action & Change plan

  13. Top Tip 2: Create a safe environment • Highlight confidentiality and anonymity of comments / discussion • Establish ground rules for the group • Maintain respect • Avoid targeting individuals or personal issues • Give constructive suggestions • Thoughtfully considered every opinion • Allow all group members space and time to share

  14. Top Tip 3: Manage time • Remind participants of the aims & objectives • Ask new questions • Ask all participants for input • Ask for decisions

  15. Top Tip 4: Engage all participants To engage the entire group try the following approaches • Make eye contact with each member of the group • Use participant’s names • Ask questions to clarifying what a participant has said • Ask for all participants opinions, not just those that offer their opinions most freely • Provide a number of aids to engage participant e.g. butchers paper, post-its, one-to-one chats

  16. How to manage the group • Potentially difficult group situations to manage. What to do when participants: • Are very negative • Cannot agree • Feel they must justify what is already being done in a service • Become stuck on a point and won’t move on • Become distressed • Target an individual

  17. Document what is said • Write first, organise later • Capture what was said • Not what you may think you heard • Capture decisions and actions. Where needed, delegate actions with due dates

  18. Consolidating and ending • Summarise the meeting • Discussion points • Highlight achievements • Decisions / recommendations made • Recap follow-up actions and who is responsible • Set next meeting date (where needed) • Thank all those involved

  19. D.Follow up an Action & Change session

  20. Following up and Action & Change session • Support system for consumer participants • Delegate actions • Disseminate Action Plans • Posters advertising what Action & Change will be taking place

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