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Airlines

Airlines. United Airlines Boeing 777-200 Los Angeles, California. By: Daniel Schiff. Don’t forget: You can copy-paste this slide into other presentations, and move or resize the poll. What is an Airline?. An airline is a company which offers air transport for passengers and cargo.

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Airlines

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  1. Airlines United Airlines Boeing 777-200 Los Angeles, California By: Daniel Schiff

  2. Don’t forget: You can copy-paste this slide into other presentations, and move or resize the poll.

  3. What is an Airline? • An airline is a company which offers air transport for passengers and cargo. • Establishes a series of regular routes along with a consistent schedule. Two Different Types: • Passenger Airlines • Cargo Airlines

  4. Airline Key Terms Domestic Flight: Flight that departs and arrives in the same country International Flight: Flight that departs one country, and arrives in another Transcontinental Flight: A flight than spans 90% or more of a Continents distance (Coast to Coast) • New York – Los Angeles; Miami – Seattle, Boston – San Francisco Merger: When a more financial stable airline buys out a less stable one to expand its own • United merged with Continental (March 3rd, 2012) • Southwest is merging with AirTran (Fall of 2012) E-Ticket: An electronic ticket that identifies the passenger and his/her travel itinerary on specified airline

  5. Careers in the Airline Industry • There are many Careers available in the Airline Industry: • Gate & Ticket Agents • Information Technology • Technical Engineer (online reservations, website design) • Management • Accountant • Analyst (cost control, passenger revenue, fleet management) • Quality Assurance • Reservation Agents • Flight Operations • Pilot & First Officer • Flight Attendant(s) • Maintenance • Baggage Handlers

  6. History of Airlines • Tony Jannus conducted the United States' first scheduled commercial airline flight • January 1st, 1914 for the St. Petersburg-Tampa Airboat Line. • 23-minute flight traveled between St. Petersburg, Florida and Tampa, Florida

  7. Cargo Airlines • Provide Expedited transportation of goods, information, and other resources from the source of production or warehouse to the client • Cargo Airlines: • FedEx, UPS (two major) • At a High Cost: • UPS: 4LBS. From Los Angeles, CA to Kent, OH • NEXT DAY AIR: $86.56 • GROUND: $16.95

  8. Passenger Airlines There are many distinct characteristics of each airline, but there are two primary company roles: • Low-Cost Airlines • Full-Service Airlines • Regional Airlines • Do Passenger Airlines carry Cargo? • Yes! However revenue of passengers exceeds that of Cargo

  9. Low-Cost Airlines • A low-cost is an airline that offers generally low fares in exchange for eliminating many traditional passenger services • Traditionally has one class of service • Coach (Economy Class) • Limited Airline Partnerships • Focus primarily on domestic travel within their country of origin • Sometimes will offer limited seasonal nearby International Flights • Examples? • Southwest/AirTran, jetBlue, Allegiant, Spirit, Frontier

  10. Low-Cost Airlines Pros: • Less Delays • Why? • Lower Airfare Cost • Why? • Fewer Routes • Non-Union Employees • Newer aircraft = less fuel consumption • Based more on availability • Book further in advance, better value (generally) Cons: • Limited Cities Serviced • Window of Reservation Period • Al la cart options: • Baggage Fees, Snack Items, Seat Assignments, Early Boarding Privileges

  11. Low-Cost Airlines • Dedication towards Customer Satisfaction: • Fresh Innovations • jetBlue Airways – First to offer DirecTV • Virgin America – First to offer WiFi across entire fleet - Moodlighting on all Aircraft • AirTran Airways – First to offer XM Satellite Radio jetBlue VirginAmerica

  12. Full-Service Airlines • A Full-Service Airline: • Flies to many Domestic and International Destinations from its Country of Origin • Extensive Airline Alliances • Persuasive loyalty programs • Complex food and beverage service (select flights) • Regional airline affiliates • Examples? • United/Continental, Delta, American, US Airways • British Airways, Cathay Pacific, Singapore Airlines • Has Multiple Classes of Service • Coach (Economy), Business, First • Airlines will name them differently • Envoy, Upper Class, World Traveler

  13. Full-Service Airlines Pros: • More available destinations • Why? • Fleet Capabilities • Regional Airlines • Alliance Affiliations • Supply & Demand • Hub & Spoke Cities • Premium Service • Business and/or First Class • Extensive International Meal Service Cons: • Higher Cost • More Delays • Revenue Service Minded

  14. Full-Service Airlines

  15. Full-Service Airlines Food Service – Domestic Flights (Including Caribbean, Mexico, Hawaii) • Economy (Coach) • 0.0 hours – 12.0 hours • Beverage Service • Complimentary Water, Soda, Juices, Coffee • Specialty Drinks: Energy & Alcohol – For Purchase $4-$9 • “Fresh” Meals & Snacks for Purchase • Range from $2.99 - $15.00 • Pringles, Turkey Sandwich, Cheeseburger • United Food For Purchase • First Class/Business Class • 0.0 hours – 2.0 hours • Complimentary Enhanced Beverage Service • Complimentary Snacks • 2.0 hours – 4.0 hours • Meal Service (determined by departure time) • 4.0 hours + • Multiple Course Meal Service (determined by departure time)

  16. Full-Service Airlines Route: New York-Kennedy (JFK) – Los Angeles, CA (LAX) Distance: 2,466 Miles Time: 6 Hours, 10 Minutes

  17. Full-Service Airlines Route: Washington D.C (IAD) – Los Angeles, CA (LAX) Distance: 2,280 Miles Time: 5 Hours, 51 Minutes

  18. Full-Service Airlines Food Service – International Flights • Economy (Coach) • 0.0 hours – 8.0 hours • Complimentary Meal Service (based on departure time) • 8.0 hours – 13.0 hours • Complimentary Meal Service • Two Full Meals • 13.0 hours – 21.0 hours • Complimentary Meal Service • Three Full Meals • First Class/Business Class • 0.0 hours – 8.0 hours • Complimentary Meal Service (Three-Choices) • 8.0 hours – 13.0 hours • Complimentary Five-Course Meal Service (Three Choices) • Two Full Meals • 13.0 hours – 21.0 hours • Complimentary Five-Course Meal Service (Five Choices) • Three Full Meals & Pre-Arrival Brunch

  19. Full-Service Airlines • Fleet Capabilities • Range from 75 miles to 10,375 miles • Airline Alliances • Star Alliance • Continental/United, US Airways, Air Canada, Lufthansa, South African Airways, Air New Zeleand • oneworld • American, British Airways, Iberia, Cathay Pacific, FINNAIR, Quantas • SkyTeam • Delta, KLM, Air France, Air Europa, Alitalia, China Eastern, Korean Air, Kenya Airways, Aero Mexico

  20. Regional Airlines • Fly to smaller cities to connect passengers with hub cities • Akron/Canton (CAK) – Chicago (ORD) • Syracuse, NY (SYR) – New York-Kennedy (JFK) • Fly under Full-Service Airline Name • Won’t know you’re actually flying on one • United Express, Delta Connection • What percentage of flights are operated by Regional Airlines? • 52% of all flights are operated by a Regional Airline • Chances are; you’ve been on one, and didn’t even know Challenges facing Regional Airlines: • Fatigued Pilots/Crew Members (Crash Pad) • Underpaid – First 5 Years: $17,000-$22,000 • Aircraft Turn-Around Ratio • How many flights operated per day? • 7-10

  21. Regional Airlines

  22. Airlines & Customer Service • One of the most cut aspects of air travel has been service • Recently, more airlines have begun improving the needs and wants of travelers; by recognizing, meeting, and exceeding passenger expectations

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