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Lynsey McCann – Business Continuity Advisor

Scottish Ambulance Service National Risk and Resilience Department. Lynsey McCann – Business Continuity Advisor. Background. Coldest December on record in the UK Busiest Hogmanay on record Dealt with 3141 calls between midnight and 7am on 1 st Jan – 47% increase on previous year

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Lynsey McCann – Business Continuity Advisor

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  1. Scottish Ambulance ServiceNational Risk and Resilience Department Lynsey McCann – Business Continuity Advisor

  2. Background • Coldest December on record in the UK • Busiest Hogmanay on record • Dealt with 3141 calls between midnight and 7am on 1st Jan – 47% increase on previous year • Requested aid from MoD, Coastguard and Volunteers • Took delivery of 22 new 4x4 vehicles • Plan to introduce winter tyres across the fleet before winter 2011/12 • NHS Scotland has in place a well established and system wide winter planning process, which is subject to rigorous performance review and continuous improvement

  3. Planning Process Processes in place before Winter 2010/11 • Action tracker from 2009/10 • Modification to Resource Escalatory Action Plan (REAP) • Regular Conference Calls to monitor progress • Set up of National Command & Coordinating Centre (NCCC)

  4. National REAP Levels

  5. W/C 29th November 2010

  6. W/C 6th December 2010

  7. Hot Debrief • Hot Debrief took place in Dec 2010 • Staff from all Departments completed debrief form • Conference call took place to discuss the main points • What was captured • Areas that did not work well • Areas that did work well • Areas for improvement

  8. Areas that did not work well • Access to 4x4s – Divisional & Workshops • Ability for staff to get to work • Poor communication between NCCC/EMDC/OPS • Confusion of roles and responsibilities of the NCCC • Staffing levels within EMDC • Access to fuel • Lack of snow chains / winter tyres • No budget reserve for Major Incidents • Supplies of equipment – blankets, drugs, grit, shovels etc.

  9. Areas that worked well • Staff professionalism • Support of external agencies e.g. Red Cross, Mountain Rescue, Military, First Responders • Use of Special Operations Response Teams (SORT) • EMDC Staff prioritising workload • Workforce planning • REAP levels and plan • Conference Calls to gauge national picture • Major incident EMDC Desk

  10. Areas for improvement • Increase 4x4 capability & distribution • Feasibility of Winter Tyres • Procedures for staff to get to work – Common pick up points • NCCC scope & procedure review • Use of alternative communication e.g. Social Media • Stockpile additional welfare equipment i.e. Blankets, hot pack meals, etc. • Ensure actions are followed up - executive lead

  11. What’s in place now • Review of 4x4 vehicles • Review of HR Policies • Daily recording of REAP levels – Local & National • Review of REAP levels and management actions that go with them • Exercise Polar Storm planning team - Completed • Review of NCCC • SG Winter Review Group

  12. What we are doing now? • Production and completion of action tracker (before winter) • Ensure communication with partner agencies • Seasonal Flu Programme • Review of Capacity Management/REAP plan

  13. Questions ?

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