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SME Deployment Case Study - EUROFER

EUROFER's implementation of Asterisk Gautier Hankenne. SME Deployment Case Study - EUROFER. What is EUROFER?. European Confederation of Iron and Steel Industries Various members throughout Europe (EU27) ‏ About 30 employees Phone calls all around the globe Landline & cellular phone calls

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SME Deployment Case Study - EUROFER

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  1. EUROFER's implementation of Asterisk Gautier Hankenne SME Deployment Case Study - EUROFER Asterisk SME deployment case study - EUROFER

  2. Asterisk SME deployment case study - EUROFER What is EUROFER? • European Confederation of Iron and Steel Industries • Various members throughout Europe (EU27)‏ • About 30 employees • Phone calls all around the globe • Landline & cellular phone calls • Open Source servers for a long time

  3. Asterisk SME deployment case study - EUROFER Who am I? - Asterisk, easy as a, b, c... • Graphist of the company... • ...becoming the IT assistant as well • Strong point for knowing Asterisk: • Curiosity • Knowledge of Linux • Interest in telecommunication • Happy to learn and teach myself

  4. Asterisk SME deployment case study - EUROFER Why? • Open Source • Autonomy • Flexibility • Limitless features • Choice of hardware • Cost • EUROFER's office relocation

  5. Asterisk SME deployment case study - EUROFER How? • EUROFER IT manager was required for machine installation • External Consultant was required for Asterisk installation & first setup • Asterisk administrator was needed to setup each user (sip.conf, voicemail.conf), user phone & call plan (extensions.conf)‏

  6. Asterisk SME deployment case study - EUROFER Project timeline 28/11/06 VoIP Expo - Paris 22-23/02/07 Asterisk On-Site final setup, basic call plan making & user phone configuration 9-10/06 Consultation of proprietary vendors (1st contact with VoIP)‏ Beginning 02/07 Asterisk installation & phone testing After 23/02/07........ Call plan fine-tuning

  7. Asterisk SME deployment case study - EUROFER Important to check! • PCI Slot Type • No shared IRQ • Compatibility with other hardware (ISDN cards, ...)‏

  8. Asterisk SME deployment case study - EUROFER Problems • Phone quality • Special features documentation (i.e. monitoring extension state)‏ • Lack of standards for those features • Too recent hardware • QoS • VoIP Provider • Server in Production • My Knowledge • TIME!

  9. Asterisk SME deployment case study - EUROFER Tested phones: snom 320 & 360 AT 320 Polycom IP320 TIGER IP 0027 DECT on TIGER Gate 102 Our main issue: VoIP phones • PoE + 2nd port • Usability • Features • personalisation • extension monitoring • Ease of update • QUALITY!

  10. We had them all... Advantages Asterisk SME deployment case study - EUROFER

  11. Asterisk SME deployment case study - EUROFER The Future... • Call Plan rewriting: • Better implementation of conference rooms • Mobile Gateway • PDA Phone integration with SIP software • Better integration of our address directory (LDAP) for speed dial numbers • Call divert

  12. Asterisk SME deployment case study - EUROFER Learning Resources • EYEPEA • VoIP Expo • « Asterisk » Book (O'Reilly)‏ • Our Consultant (TOOTAi)‏ • http://www.voip-info.org/

  13. Thank you for your attention! Any questions? Gautier Hankenne - g.hankenne@eurofer.be - +32 2 738 79 24 Questions? Asterisk SME deployment case study - EUROFER

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