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E-commerce

Please turn your cell phone off. E-commerce. Transaction Processing Overview of Electronic and Mobile Commerce E-commerce Applications E-commerce Implementation. Transaction Processing. Transaction: an exchange or transfer of goods, services, or funds.

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E-commerce

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  1. Please turn your cell phone off. E-commerce Transaction Processing Overview of Electronic and Mobile Commerce E-commerce Applications E-commerce Implementation

  2. Transaction Processing • Transaction: an exchange or transfer of goods, services, or funds • Transaction Processing System (TPS): An information system that supports and records transactions.

  3. Transaction Processing • The Transaction Processing Cycle

  4. MIS TPS TransactionDatabase Report Pizza - 894 BrusselSprouts - 0 POS Terminal Transaction Processing • The Value of Transaction Processing • Storing data for Business Intelligence

  5. Transaction Processing • Types of Transaction Processing Systems and Subsystems

  6. Overview of Electronic and Mobile Commerce

  7. E-commerce • E-Commerce: systems that support electronically executed transactions • E-Commerce landmarks • 1970s-80s Electronic Data Interchange (EDI) • 1990 First commercial provider of Internet access • 1993 First Web browser, Mosaic, introduced • 1994 Amazon is born

  8. E-commerce • B2C: Business to consumer • B2B: Business to Business • C2C: Consumer to Consumer Which is used most?

  9. E-commerce

  10. Realizing a need Researching a product Selecting a vendor Providing payment Accepting delivery Using product support The Buying Process

  11. Market research to identify customer needs Manufacturing products or supplying services that meet customer needs Marketing and advertising to make customers aware of available products and services Providing a method for acquiring payments Making arrangements for delivery of the product Providing after-sales support The Selling Process

  12. Benefits of E-commerce Market Expansion http://www.farmyardnurseries.co.uk/

  13. M-Commerce • Mobile Commerce: a form of e-commerce that takes place over wireless mobile devices such as SmartPhones.

  14. E-commerce Applications

  15. E-commerce Applications • E-tail: Retail E-commerce • Lands’ End • Online Clearing Houses, Web Auctions, and Marketplaces • eBay • B2B Electronic Exchanges • http://www.worldwideretailexchange.org/cs/en/index.htm • http://www.covisint.com/

  16. M-commerce Applications • Cell Phone & Web • Purchase digital products such as games, music, programs, etc. • http://getitnow.vzwshop.com/html/home/index.jsp • SMS Text Messaging • Advertising and gift certificates • http://www.dylanscandybar.com • Short-range Wireless Data Communication • Proximity payment systems • www.mzoop.com

  17. M-commerce Applications • Music Phones Have Arrived! http://www.apple.com/itunes/mobile/

  18. M-commerce Applications • Music Phones Have Arrived! Sony Ericsson S700i MP3 Phone

  19. E-commerce Implementation

  20. Internet Merchant Account 500MB Catalog 30GB data transferred per month Domain Namewww.mybiz.com Disk Space On-lineCatalog ShoppingCart SecureCredit CardProcessing E-commerce Hosting Service

  21. Building Traffic • The 3Cs Approach • Content • Community • Commerce • Keywords & Search Engines • Partnerships • Marketing

  22. Electronic Payment Systems • On-line Credit Card Transactions • E-cash • www.paypal.com • Smartcards • Blue

  23. International Markets • Localization: translating the language and culture of Websites for use in other countries.

  24. E-commerce Security Issues • Identity Verification • www.verisign.com • Securing Data in Transit • SSL • Spoofing http://news.yahoo.com/s/ap/20051030/ap_on_bi_ge/internet_banking_security http://e-banking.bendigobank.com.au/public/about_us/types_of_banking/types_e-banking_security_tokens.asp

  25. E-commerce Security Issues • Phishing • Denial of Service (DoS) Attacks • Business Resumption Planning (BRP)

  26. Don’t forget to turn your phone back on!! Questions?

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