2021 Update Genesys Cloud Certified Professional GCP-GC-IMP Real Questions

1. GCP-GC-IMP Free Questions GCP-GC-IMP Free Questions Genesys Cloud Certified Professional - Genesys Cloud Certified Professional - Implementation Implementation https://www.passquestion.com/ https://www.passquestion.com/GCP-GC-IMP GCP-GC-IMP.html .html

2. Question 1 Question 1 You must define the phone configuration in Genesys Cloud to associate with a physical You must define the phone configuration in Genesys Cloud to associate with a physical phone. phone. What binds the phone's settings in Genesys Cloud to a physical phone? What binds the phone's settings in Genesys Cloud to a physical phone? A. The phone model A. The phone model B. The Base Settings B. The Base Settings C. The phone name C. The phone name D. The Hardware ID (MAC address) D. The Hardware ID (MAC address) Answer: D Answer: D

3. Question 2 Question 2 Where should the WAN interface of the Edge appliance connect? Where should the WAN interface of the Edge appliance connect? A. A network segment that is not accessible to the public Internet. A. A network segment that is not accessible to the public Internet. B. A network segment that has access to your internal LAN. B. A network segment that has access to your internal LAN. C. A network segment connected directly to Customer Care. C. A network segment connected directly to Customer Care. D. A network segment that has outbound access to the public Internet. D. A network segment that has outbound access to the public Internet. Answer: D Answer: D

4. Question 3 Question 3 What type of trunk would you create to connect to an AudioCodes Mediant gateway? What type of trunk would you create to connect to an AudioCodes Mediant gateway? A. External trunk A. External trunk B. Network interface trunk B. Network interface trunk C. WebRTC phone trunk C. WebRTC phone trunk D. SIP phone trunk D. SIP phone trunk Answer: A Answer: A

5. Question 4 Question 4 What are two methods for creating a conference call in Genesys Cloud? What are two methods for creating a conference call in Genesys Cloud? A. With multiple active calls, click and drag an unselected call onto the previously selected call details. A. With multiple active calls, click and drag an unselected call onto the previously selected call details. B. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees B. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference. in the search area and click Start Conference. C. Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers C. Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees of the attendees D. Have all attendees call you. When all calls are active, click the Start Conference button. D. Have all attendees call you. When all calls are active, click the Start Conference button. Answer: AB Answer: AB

6. Question 5 Question 5 What additional functionality does Communicate brings to Genesys Cloud? What additional functionality does Communicate brings to Genesys Cloud? A. Knowledge base features, such as FAQs and Communities. A. Knowledge base features, such as FAQs and Communities. B. Unified Communications features, such as telephony, unified messaging, voice conferencing, and B. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant. auto-attendant. C. Call center features such as ACD and scripting. C. Call center features such as ACD and scripting. D. Directory capabilities, such as advanced search, profiles, and keyword searching. D. Directory capabilities, such as advanced search, profiles, and keyword searching. Answer: B Answer: B

7. Question 6 Question 6 Which license offers features for organizations that require multi-channel based support, including Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center? social media along with Workforce Management in their contact center? A. Genesys Cloud 1 A. Genesys Cloud 1 B. Genesys Cloud 2 B. Genesys Cloud 2 C. Genesys Cloud 3 C. Genesys Cloud 3 D. Genesys Cloud 4 D. Genesys Cloud 4 Answer: C Answer: C

8. Question 7 Question 7 Where can you find people in your organization and add external contacts to the Where can you find people in your organization and add external contacts to the organization? organization? A. Documents A. Documents B. Activity B. Activity C. Directory C. Directory D. Location D. Location Answer: C Answer: C

9. Question 8 Question 8 How many categories of routing are there in a Call Route under the Call Routing page? How many categories of routing are there in a Call Route under the Call Routing page? A. 5 A. 5 B. 4 B. 4 C. 3 C. 3 D. 2 D. 2 Answer: D Answer: D

10. Question 9 Question 9 You can add more than one outbound route to the contact center. You can add more than one outbound route to the contact center. A. True A. True B. False B. False Answer: A Answer: A

11. Question 10 Question 10 Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk? Trunk? A. Availability A. Availability B. SIP Access Control B. SIP Access Control C. Outbound C. Outbound D. Calling D. Calling Answer: B Answer: B