2021 Update ITIL 4 Foundation ITILFND_V4 Real Questions

1. ITILFND_V4 Free Questions ITILFND_V4 Free Questions ITIL 4 Foundation ITIL 4 Foundation https://www.passquestion.com/ https://www.passquestion.com/ITILFND_V4 ITILFND_V4.html .html

2. Question 1 Question 1 Which is the CORRECT approach for managing a large improvement initiative as smaller Which is the CORRECT approach for managing a large improvement initiative as smaller iterations? iterations? A. Each iteration should be designed before starting the initiative and implemented A. Each iteration should be designed before starting the initiative and implemented without feedback without feedback B. Feedback should only be taken into account when one iteration fails to meet its B. Feedback should only be taken into account when one iteration fails to meet its objective objective C. Feedback should be reduced for large improvements as it is unlikely that circumstances C. Feedback should be reduced for large improvements as it is unlikely that circumstances will change will change D. Each iteration should be continually re-evaluated based on feedback D. Each iteration should be continually re-evaluated based on feedback Answer: D Answer: D

3. Question 2 Question 2 What are the ITIL guiding principles used for? What are the ITIL guiding principles used for? A. To help an organization make good decisions A. To help an organization make good decisions B. To direct and control an organization B. To direct and control an organization C. To identify activities that an organization must perform in order to deliver a valuable C. To identify activities that an organization must perform in order to deliver a valuable service service D. To ensure that an organization’s performance continually meets stakeholders’ D. To ensure that an organization’s performance continually meets stakeholders’ expectations expectations Answer: A Answer: A

4. Question 3 Question 3 Which is part of service provision? Which is part of service provision? A. The management of resources configured to deliver the service A. The management of resources configured to deliver the service B. The management of resources needed to consume the service B. The management of resources needed to consume the service C. The grouping of one or more services based on one or more products C. The grouping of one or more services based on one or more products D. The joint activities performed to ensure continual value co-creation D. The joint activities performed to ensure continual value co-creation Answer: A Answer: A

5. Question 4 Question 4 Which describes outcomes? Which describes outcomes? A. Tangible or intangible deliverables A. Tangible or intangible deliverables B. Results desired by a stakeholder B. Results desired by a stakeholder C. Configuration of an organization's resources C. Configuration of an organization's resources D. Functionality offered by a product or service D. Functionality offered by a product or service Answer: B Answer: B

6. Question 5 Question 5 What are ’engage’, ‘plan’ and ‘improve’ examples of? What are ’engage’, ‘plan’ and ‘improve’ examples of? A. Service value chain activities A. Service value chain activities B. Service level management B. Service level management C. Service value chain inputs C. Service value chain inputs D. Change control D. Change control Answer: A Answer: A

7. Question 6 Question 6 When should the effectiveness of a problem workaround be assessed? When should the effectiveness of a problem workaround be assessed? A. Whenever the workaround is used A. Whenever the workaround is used B. Whenever the problem is resolved B. Whenever the problem is resolved C. Whenever the workaround becomes a known error C. Whenever the workaround becomes a known error D. Whenever the problem is prioritized D. Whenever the problem is prioritized Answer: A Answer: A

8. Question 7 Question 7 Which practices are typically involved in the implementation of a problem resolution? Which practices are typically involved in the implementation of a problem resolution? 1. Continual improvement 1. Continual improvement 2. Service request management 2. Service request management 3. Service level management 3. Service level management 4. Change control 4. Change control A. 1 and 2 A. 1 and 2 B. 1 and 4 B. 1 and 4 C. 3 and 4 C. 3 and 4 D. 2 and 3 D. 2 and 3 Answer: B Answer: B

9. Question 8 Question 8 Which competencies are required by the 'service level management' practice? Which competencies are required by the 'service level management' practice? A. Problem investigation and resolution A. Problem investigation and resolution B. Incident analysis and prioritization B. Incident analysis and prioritization C. Business analysis and commercial management C. Business analysis and commercial management D. Balanced scorecard reviews and maturity assessment D. Balanced scorecard reviews and maturity assessment Answer: C Answer: C

10. Question 9 Question 9 Which TWO statements about the 'service request management' practice are CORRECT? Which TWO statements about the 'service request management' practice are CORRECT? 1. Service requests are part of normal service delivery 1. Service requests are part of normal service delivery 2. Complaints can be handled as service requests 2. Complaints can be handled as service requests 3. Service requests result from a failure in service 3. Service requests result from a failure in service 4. Normal changes should be handled as service requests 4. Normal changes should be handled as service requests A. 3 and 4 A. 3 and 4 B. 2 and 3 B. 2 and 3 C. 1 and 4 C. 1 and 4 D. 1 and 2 D. 1 and 2 Answer: D Answer: D

11. Question 10 Question 10 Identify the missing word in the following sentence. Identify the missing word in the following sentence. A service is a means of enabling value co-creation by facilitating outcomes that customers want to A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific [?] and risks. achieve, without the customer having to manage specific [?] and risks. A. information A. information B. utility B. utility C. warranty C. warranty D. costs D. costs Answer: D Answer: D