Free Cisco 820-605 Questions and Answers

1. 820-605 Free Questions 820-605 Free Questions Cisco Customer Success Manager (CSM) Cisco Customer Success Manager (CSM) https://www.passquestion.com/ https://www.passquestion.com/820-605 820-605.html .html

2. Question 1 Question 1 Which two actions are in adoption campaign? (Choose two.) Which two actions are in adoption campaign? (Choose two.) A. messaging to users on best practice approaches to their solution A. messaging to users on best practice approaches to their solution B. messaging to stakeholders on new product releases B. messaging to stakeholders on new product releases C. messaging to stakeholders on the new features of their solution C. messaging to stakeholders on the new features of their solution D. survey sent to all end users D. survey sent to all end users E. renewal reminder to stakeholders E. renewal reminder to stakeholders Answer: A,D Answer: A,D

3. Question 2 Question 2 Which action should be taken to identify and remove barriers when a customer moves Which action should be taken to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle? from the Implement to the Use stage in the lifecycle? A. Provide break-fix support for technical problems experienced or observed by the A. Provide break-fix support for technical problems experienced or observed by the customer. customer. B. Provide training content to address current and existing barriers. B. Provide training content to address current and existing barriers. C. Provide a detailed cost structure for the management team. C. Provide a detailed cost structure for the management team. D. Provide direct and in-depth technical expertise upon customer request. D. Provide direct and in-depth technical expertise upon customer request. Answer: D Answer: D

4. Question 3 Question 3 Which type of analytics has telemetry that demonstrates the customer’s use of the software and Which type of analytics has telemetry that demonstrates the customer’s use of the software and actions to date? actions to date? A. diagnostic A. diagnostic B. descriptive B. descriptive C. prescriptive C. prescriptive D. predictive D. predictive Answer: A Answer: A

5. Question 4 Question 4 A customer's call center unexpectedly moved from in-person to remote operations and discovered A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. customer is using collaboration products with outdated software. What is the first step of the mitigation plan? What is the first step of the mitigation plan? A. Evaluate the availability of resources to work on the problem. A. Evaluate the availability of resources to work on the problem. B. Engage a specialist to identity a technical solution or workaround. B. Engage a specialist to identity a technical solution or workaround. C. Conduct an assessment of the business impact of the problem. C. Conduct an assessment of the business impact of the problem. D. Establish a timeline of when a solution must be in place. D. Establish a timeline of when a solution must be in place. Answer: C Answer: C

6. Question 5 Question 5 How are operating expenses (OpEx) different from capital expenses (CapEx)? How are operating expenses (OpEx) different from capital expenses (CapEx)? A. OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a A. OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business. business. B. OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx B. OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured. includes software services that are easily reconfigured. C. OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets. C. OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets. D. OpEx has depreciation, while there is no deprecation with CapEx. D. OpEx has depreciation, while there is no deprecation with CapEx. Answer: C Answer: C

7. Question 6 Question 6 What is the purpose of capturing moments of success with a customer? What is the purpose of capturing moments of success with a customer? A. expanding the purchased solution A. expanding the purchased solution B. recognizing the value of the engagement B. recognizing the value of the engagement C. renewing the contract and subscription C. renewing the contract and subscription D. validating deployment of the solution D. validating deployment of the solution Answer: B Answer: B

8. Question 7 Question 7 You are a Customer Success Manager and have just been assigned a strategic new account. You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting? Which course of action is the best to help you prepare for the first customer introduction meeting? A. Engage with the account team to understand the expansion opportunities A. Engage with the account team to understand the expansion opportunities B. Perform a deep analysis of all the sales orders to the past 24 months B. Perform a deep analysis of all the sales orders to the past 24 months C. Build an understanding of your customer’s business and market trends and priorities C. Build an understanding of your customer’s business and market trends and priorities D. Speak the internal contacts to understand the customer sentiment and outstanding D. Speak the internal contacts to understand the customer sentiment and outstanding escalations escalations Answer: C Answer: C

9. Question 8 Question 8 What is a key driver that is creating the need for customer success? What is a key driver that is creating the need for customer success? A. financial resources A. financial resources B. subscription economy B. subscription economy C. advanced specializations C. advanced specializations D. portfolio management D. portfolio management Answer: A Answer: A

10. Question 9 Question 9 What is a financial implication of churn? What is a financial implication of churn? A. loss of revenue A. loss of revenue B. increased production B. increased production C. reduced product utilization C. reduced product utilization D. contract expansion D. contract expansion Answer: A Answer: A

11. Question 10 Question 10 A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled? How should the Customer Success Manager address the one solution that has not been fully enabled? A. Contact the services team and request that they reach out to the customer to address the solution A. Contact the services team and request that they reach out to the customer to address the solution B. Make the renewals manager aware that the one solution is not fully implemented but the other two B. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine are fine C. Investigate why the customer has not enabled the solution and work with the sales and renewals C. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue teams to address the issue D. No action is needed because the customer will probably renew and you can address the issue after D. No action is needed because the customer will probably renew and you can address the issue after the renewal the renewal Answer: C Answer: C