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SAP Service Cloud 2011 C_C4H510_04 Practice Test Questions

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SAP Service Cloud 2011 C_C4H510_04 Practice Test Questions

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  1. C_C4H510_04 Free Questions C_C4H510_04 Free Questions SAP Certified Application Associate - SAP SAP Certified Application Associate - SAP Service Cloud 2011 Service Cloud 2011 https://www.passquestion.com/ https://www.passquestion.com/C_C4H510_04 C_C4H510_04.html .html

  2. Question 1 Question 1 Which actions can be taken to see the restriction rules in access restrictions? Note: There Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question. are 3 correct answers to this question. A. Set the access rights to edit. A. Set the access rights to edit. B. Set the read and write access to restricted. B. Set the read and write access to restricted. C. Set the read access to restricted. C. Set the read access to restricted. D. Set the access rights to display. D. Set the access rights to display. E. Set the write access to restricted. E. Set the write access to restricted. Answer: B,C,E Answer: B,C,E

  3. Question 2 Question 2 Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question. correct answers to this question. A. FSM A. FSM B. Time recording B. Time recording C. Manual Routing C. Manual Routing D. MRS D. MRS E. Activity Planner E. Activity Planner Answer: B,D,E Answer: B,D,E

  4. Question 3 Question 3 Which of these objects are NOT associated with SAP Jam groups? Which of these objects are NOT associated with SAP Jam groups? A. Products A. Products B. Sales orders B. Sales orders C. Opportunities C. Opportunities D. Tickets D. Tickets Answer: B Answer: B

  5. Question 4 Question 4 Which fields can be determined by using SLAs? Note: There are 2 correct answers to this question. Which fields can be determined by using SLAs? Note: There are 2 correct answers to this question. A. Service level of incoming tickets A. Service level of incoming tickets B. Status B. Status C. Service category C. Service category D. Ticket due date D. Ticket due date Answer: B,D Answer: B,D

  6. Question 5 Question 5 Which objects are needed to create a registered product? Note: There are 2 correct answers to this Which objects are needed to create a registered product? Note: There are 2 correct answers to this question. question. A. Customer A. Customer B. Product B. Product C. Contract C. Contract D. Installed base D. Installed base Answer: A,B Answer: A,B

  7. Question 6 Question 6 Which of the following is correct in the context of scoping and fine -tuning? Note: There are 2 Which of the following is correct in the context of scoping and fine -tuning? Note: There are 2 correct answers to this question. correct answers to this question. A. Fine-tuning is the process of generating the activity list by answering questions about which A. Fine-tuning is the process of generating the activity list by answering questions about which business processes will be business processes will be implemented. implemented. B. Scoping is automatically generated by the system based on your fine-tuning decisions. B. Scoping is automatically generated by the system based on your fine-tuning decisions. C. The activity list is automatically generated by the system based on your scoping decisions. C. The activity list is automatically generated by the system based on your scoping decisions. D. Scoping is the process of matching your individual business requirements to predefined solution D. Scoping is the process of matching your individual business requirements to predefined solution capabilities. capabilities. Answer: C,D Answer: C,D

  8. Question 7 Question 7 Which of the following actions are necessary to successfully use installed bases in Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question. service tickets? Note: There are 2 correct answers to this question. A. At least one service object needs to be assigned. A. At least one service object needs to be assigned. B. A service contract is active. B. A service contract is active. C. A customer needs to be assigned. C. A customer needs to be assigned. D. Address mismatches must be corrected first. D. Address mismatches must be corrected first. Answer: A,C Answer: A,C

  9. Question 8 Question 8 Which key user features allow you to change field properties on the SAP Service Cloud Ul? Which key user features allow you to change field properties on the SAP Service Cloud Ul? A. Code list restriction A. Code list restriction B. Workflow rules B. Workflow rules C. Adaptation C. Adaptation D. Mashup D. Mashup Answer: C Answer: C

  10. Question 9 Question 9 You set up an e-mail channel to process incoming tickets and create new customers for unknown You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. senders. Which action should you take if you would rather route unknown senders to a common inbox Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)? (Unassociated E-mails)? A. Switch from channel type B2B to B2C. A. Switch from channel type B2B to B2C. B. Switch from channel direction inbound to outbound. B. Switch from channel direction inbound to outbound. C. Switch from channel type B2C to B2B. C. Switch from channel type B2C to B2B. D. Switch from channel direction outbound to inbound. D. Switch from channel direction outbound to inbound. Answer: A Answer: A

  11. Question 10 Question 10 What can the service categories in the service catalog be used for? Note: There are 3 correct answers What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question. to this question. A. Determining fine-tuning settings A. Determining fine-tuning settings B. Controlling responsibility B. Controlling responsibility C. Controlling validity of the service catalog C. Controlling validity of the service catalog D. Reporting D. Reporting E. Determining service level assignments E. Determining service level assignments Answer: C,D,E Answer: C,D,E

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