Travel Policy for Non Refundable Tickets

1. Travel Policy for Non Refundable Tickets Hilary Haight National Science Foundation September 22, 2011

2. Agenda: Non Refundable Pilot Review Findings Risk Mitigation and Recommendations Path Forward – Policy Change

3. Non Refundable Ticket Pilot Findings The Pilot was conducted on an optional basis for panelists and results are for all participants in FY09 , Pilot continued FY10 with similar results. Participants selected non refundable fares 26% of the time Extrapolating across the Foundation, there is a potential savings of $2.7 million dollars based on average savings and % of utilization Benchmarking with other Agencies reveals several who allow and encourage the use of non refundable fares e.g., DOT, DOI, USDA, and VA *Savings is comparison of actual fare paid vs. YCA

4. Managing Non RefundablesRules of the Road

5. Managing Non RefundablesRules of the Road (cont)

6. Customer Outreach • Initial “green light” from Executives to proceed on travel policy change • Solicited Voice of the Customer for Implementation • Administrative Officers • FedTraveler Super User Group • Travel Advisory Council • Conducted Focus Groups • Briefing each Directorate/Office on upcoming changes

7. Non Refundable Ticket Recommendations and Path Forward • Established New Policy for Review and Approval • Established Internal Controls with Standard Operating Plan (SOP), Customer Communications Plan and Monthly Oversight and Results Reporting • Advertised Change • Briefing Each Directorate/Office • Internal Travel Website Updates Prepared to post Concurrent with Policy Publication • Implementation Timeline: April 2011

8. Q&A Hilary Haight National Science Foundation hhaight@nsf.gov