Specialist Housing Solutions for the UK: Circle Housing Group Overview

1. Housing LIN: HAPPI3 SeminarWindmill Court, Chingford Bob Souster Principal Development Manager, Circle Housing Group Clare Cameron Director, PRP 12 October 2016

2. Introduction to Circle • One of the largest housing providers in the UK – owning and managing a mixed portfolio of over 71,000 homes and providing a range of services to over 200,000 customers. • The Group has an operational surplus of £125.7m on a turnover of nearly £439.2m • Together with our partners we deliver great homes to live in and first rate services for our customers, as well as providing care, support and telecare services to help people live independently for longer. • We are proud of our investment in sustainable communities. Every year we spend over £3m in our activities delivering a social return on investment of nearly £35m per annum. • We are proposing to merge with Affinity Sutton group to provide even better services for customers and tackle the country’s housing crisis. • The merger will form one of Europe’s largest housing associations with more than 120,000 properties – providing a home to almost half a million people across England.

3. Circle’s Background in HAPPI Extra Care • Merton Promises • Gresham House • 18 1b2p flats • Communal lounge, assisted bathroom and office • Completed in March 2013 • Dolliffe Close • 41 flats, 34 x 1 bed and 7 x 2 bed • 18 flats for learning disability • 23 flats for older people • Communal lounge, assisted bathroom, guest room, office • Completed in October 2014 • Oaks Court • 51 flats, 26 x 1 bed and 25 x 2 bed • Communal lounge, assisted bathroom, activity room, guest room, laundry, hair salon, therapy room, shop, manager’s office and admin office • Completed in March 2014

4. Weale Road – The Brief • Brief provided by London Borough of Waltham Forest • Design to build on best practice guidance such as HAPPI and Housing LIN • Mix – mainly 1 bed flats – a few 2 bed • Living accommodation • Flexible design, space for couples or tenant with carer, light & well ventilated spaces, “care ready”, balconies • Internal Communal Spaces • Encourage communal integration, storage provision (large lockers), laundry, zoned décor for navigation, single loaded corridors to maximise natural lighting • Communal hub - variety of provision including: - • Hairdresser • Restaurant/dining – with separate public/private access • Social facilities • Lounge and quiet room • Multi-use health room and therapy room

5. Weale Road – Programme and Costs • Programme • Invitation to bid from LBWF April 2012 • Planning Approval Decision March 2013 • Build Contract commenced March 2013 • Practical Completion August 2015 • Construction Costs • Total £7,450,000 • £2,910 per square meter net • £1,406 per square meter gross (inc walkways and balconies)

6. Specialist Housing at PRP • Over 40 staff with specialist knowledge • 25 years experience in designing housing for older people • Expertise in all types of accommodation for older people and other special needs groups • Over 100 Extra Care projects • Over 60 Residential Care & Nursing Homes • 6 Retirement Villages

7. PRP SPECIALIST HOUSING Specialist Housing at PRP • Integrated Approach to Design:- • Interior Design • Landscape • Planning & Transport • Environmental • Typologies:- • Independent Living • Extra Care • Retirement Villages • Care Home • Dementia Care • Day /Resource Centres • Learning Disabilities • Health Centres

8. Our Clients • Religious Orders & Private Charities: • Orders of St John • The Mercers Company • RNIB • Royal Masonic Benevolent Fund • The Cinema and TV Benevolent Fund • Merchant Taylors & Christopher Boones • Pilgrim Homes • Salvation Army • Sisters of Providence, Rosminian Order • Stoll (War Veterans) • The Sheppard Trust • Local Authorities including: • Bristol City Council • London Boroughs: Barnet, Lewisham, Waltham Forest, Greenwich, Camden & RBKC • West Berkshire Council • Reading Borough Council • Ashford Borough Council • Essex County Council • Housing Associations including: • Bedfordshire Pilgrims HA • Catalyst Housing Association • Saxon Weald Homes • One Housing Group • Hanover Housing Association • Circle Anglia • Notting Hill Housing Trust • Joseph Rowntree Foundation • Orbit Housing Group • Private Sector: • Lifecare Residences • URV • Hamberley • Berkeley Homes • Signature Senior Lifestyle Ltd • McCarthy & Stone • Barratt Homes • Beechcroft • Audley

9. Publications and Research • Thorough understanding of client and end user needs • Extensive knowledge of current legislation and relevant policy • Experience of all types of procurement • Authors of authoritative guidance documents

10. HAPPI – Housing our Ageing Population: Panel of Innovation • PRP is a recognised ‘thought leader’ within this sector • PRP was represented on the expert panel for the HAPPI report published in December 2009 setting out recommendations for the future shape of our housing for older people • PRP was then consulted by the All Party Parliamentary Group (APPG) on: • HAPPI2 : Housing and Care for Older People • HAPPI3 : Making Retirement Living a Positive Choice • The original HAPPI report called for a national effort to build new and better quality homes for older people • 10 key recommendations

11. HAPPI Recommendations • 10 Recommendations for Design • Generous/ Flexible Space Standards • Natural light (incl. circulation spaces) • Avoidance of internal corridors and single aspect dwellings for light and ventilation • ‘Care ready’ homes to accommodate emerging technologies • Circulation that avoids institutionalisation and encourages interaction • Lively multi-purpose social spaces that link with the community • Engagement with the street • Energy efficient ‘green’ buildings • Adequate storage inside and outside home • Homezone design of outside spaces with pedestrian priority

12. HAPPI Innovations – Award Winning Designs

13. Circle & HAPPI 3 Merton Promises projects: Gresham House, New Malden Oaks Court, Eastway, Morden Dolliffe Close, Mitcham

14. HAPPI Design Principles for all 3 sites • Responding to the recommendations in the HAPPI report; • Dual aspect apartments with gallery access • Generous private amenity space (large full width balconies or terraces on the ground floor) • Generous storage • Flexible open plan layouts – sliding partitions • Maximum natural light – large windows and winter gardens • Care-ready with aids and adaptations to allow ageing in place

15. Detailed Consultation

16. Gresham House, New Malden

17. Oaks Court, Eastway, Morden

18. Oaks Court, Eastway, Morden

19. Oaks Court, Eastway, Morden

20. Gresham House, New Malden

21. Merton Projects - Lessons Learnt • HAPPI – some of the recommendations are not easily transferable from Europe to UK, eg: • deck detailing (NHBC threshold) • open plan flats (BS 9991 Fire Safety) • cost (increased area, high levels of glazing, deck access design, winter-gardens etc) • overheating (amount of glazing) • Deck access has been really successful – despite initial concerns • Open plan, contemporary kitchens/ living rooms really well received despite general perception that older people like separate rooms • Natural light and views out are essential to creating an environment that is enabling and brings delight • The light, bright style of the buildings is being embraced by older residents who are choosing to bring in new modern furniture. A fresh start for their Third Age lifestyle. • Winter gardens / balconies are very well liked …and used.

22. Windmill Court,Chingford

23. Windmill Court, Chingford • Roles: • Architecture • Landscape • Planning • Sustainability • Value: £7.45m • Completed: September 2015 • 44 apartments: • 38 no. 1B @ 55m² • 6 no. 2B 78m² • Total GIFA: 3,762sqm

24. Windmill Court, Chingford

25. Windmill Court, Chingford Windmill Court, Chingford Meeting the HAPPI recommendations

26. Windmill Court, Chingford Apartment Types – 2 bed (dual aspect with deck access)

27. Windmill Court, Chingford Windmill Court, Chingford Site Plan

28. Windmill Court, Chingford Windmill Court, Chingford Shared Spaces

29. Windmill Court, Chingford Windmill Court, Chingford Upper Floor Plans

30. Windmill Court, Chingford

31. Windmill Court, Chingford Windmill Court, Chingford Site Section

32. Windmill Court, Chingford Windmill Court, Chingford

33. Windmill Court, Chingford Winter Gardens

35. Windmill Court, Chingford Deck Access

39. Windmill Court – the first year • Opened in September 2015 • Currently 41 of the 44 flats are occupied • Windmill Court is not just extra care for older people – range of ages and needs • Minimum care package 5 hours (can be LA funded or private payers) • Staffed 24/7 (2 waking night staff) • Many referrals through hospital discharge from Whipps Cross • Partnership work with Health – scheme works with four local GP surgeries and a range of pharmacies • Some initial issues with the service but there is now a well established, proactive and dedicated manager who has been driving up standards of practice • Good relationship with CQC and other key local partners

40. Windmill Court – learning from the first year • WHAT COULD BE IMPROVED • AND LESSONS LEARNT • Some spaces could be used better – for example dining room / restaurant • Garden could be used more, for example BBQ in summer but difficult to raise funding for equipment • Moss growing between paving blocks – needs regular cleaning • A broader range of activities • Wifi– connectivity is an issue for staff and residents • Computers for resident use • More office space and computers for staff • Charging points on external walkways not used (fire risk) • Shop – converted to office • WHAT IS GREAT? • Diversity of residents – ages range from late 20s to 90s • Residents and staff love the building and living / working there • Committed staff team • People who live there feel safe, secure and trust the staff • Excellent access • Great space standards • Maximised use of natural light • Very few people have moved on • Residents highly recommend the scheme

41. What residents say • We spoke to a small sample of residents (semi structured questionnaire) • All four people we spoke to said their independence had improved a little or a lot since moving in. They also all reported improved health and self-confidence • Residents value the combination of the building design, the care and support from staff and the general welcoming atmosphere – these three elements are the essence of the extra care model • All feel safe and secure and valued the privacy of their flats • All say the building is easy to get around • Three said they never feel lonely • One (younger resident) did sometimes feel lonely • Residents particularly value the outdoor spaces. They all report often using their balconies, patios and / or the communal garden • Some would like a broader range of activities – bingo and board games don’t cut it with everyone (particularly the younger residents)

42. What residents say • “[The building] looks very nice. Much better than where I was before.” • “I can do more things for myself here. Its quiet in my flat. No noisy neighbours.” • (Man, 47) • “I like living here. It’s a lovely building. There are nice people, you feel like you can talk honestly” • “The building is clean and it’s easy to get around. I do miss my dog though” • (Woman, 80)

43. What residents say (2) • “It suits me here. I don’t want a big place. I’ve got everything I want and it’s quiet” • “The staff cook a lovely breakfast. I lived in one room in a care home before coming here and the breakfast was awful….cold bacon and eggs!” • “The balcony and the view is great.” • “That’s it now, I’m staying put for the rest of my life, I’m not going anywhere and I recommend this place to anyone.” • (Man, 81)

44. Winner - HAPPI Completed - Housing Design Awards 2016 Shortlisted - Wellbeing - New London Awards 2016 Winner - Health & Care Unbuilt - New London Architecture Awards 2013 Shortlisted - Best Retirement Scheme - Housebuilder Awards 2013 Shortlisted - HAPPI Project - Housing Design Awards 2013