1 / 16

ERP Course: Re-Engineering Readings: Chapter 2 from Mary Sumner

ERP Course: Re-Engineering Readings: Chapter 2 from Mary Sumner. Peter Dolog dolog [at] cs [dot] aau [dot] dk E2-201 Information Systems November 3, 2006. Material Resources. Human Resources. Production Technology. Production Process. Finances. Customer. DATA.

fadhila
Download Presentation

ERP Course: Re-Engineering Readings: Chapter 2 from Mary Sumner

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. ERP Course: Re-EngineeringReadings: Chapter 2 from Mary Sumner Peter Dolog dolog [at] cs [dot] aau [dot] dk E2-201 Information Systems November 3, 2006

  2. Material Resources Human Resources Production Technology Production Process Finances Customer DATA Enquire, Evaluate, Manage, and Improve A Company Human Work Force Technology Know How ERP Enterprise Peter Dolog, ERP Course, Re-Engineering

  3. Business Process • Process • A related and organized group of activities with result as a value of customer • Business process • Ordering of work activities across time and place with beginning, end, input, output and common goal (usually one departmental) • Enterprise business process • End to end business process Peter Dolog, ERP Course, Re-Engineering

  4. Values • Economical • Informational • Emotional • Value innovation Peter Dolog, ERP Course, Re-Engineering

  5. Process Thinking • How business processes contribute to the value of the customer? • How am I going to change the processes, organizational structures, information flows and information to improve value for customer? • I am doing this to keep existing customers and attract new once which will guarantee me continuous income • How do I make the human resources involved to see that it is value added for them too? Peter Dolog, ERP Course, Re-Engineering

  6. Levels as in CMM • Initial • Repeatable • Defined • Managed • Optimising Peter Dolog, ERP Course, Re-Engineering

  7. Document Current Processes • Activity graphs • Document flow graphs • Unit Interaction graphs • Organization graphs • To understand how the company works and how it delivers value to a customer Peter Dolog, ERP Course, Re-Engineering

  8. Information http://edocs.bea.com/wli/docs70/bpmtutor/ch1.htm Different Units Peter Dolog, ERP Course, Re-Engineering

  9. Peter Dolog, ERP Course, Re-Engineering

  10. August-Wilhelm Scheer and Frank Habermann: MAKING ERP A SUCCESS Peter Dolog, ERP Course, Re-Engineering

  11. Creating Metrics • Performance Measurement to perform better • Balanced scoreboard • Economic value added • Measuring cleaner production Peter Dolog, ERP Course, Re-Engineering

  12. Balanced Scoreboard Peter Dolog, ERP Course, Re-Engineering

  13. Metrics • Customers • Performance against requirements • Customer satisfaction • Internal work processes • Cycle times • Product and service quality • Cost performance Peter Dolog, ERP Course, Re-Engineering

  14. Metrics II • Financial • Profitability (company level, product line level, or individual level) • Market share growth • Employee satisfaction • Performance of suppliers against your requirements Peter Dolog, ERP Course, Re-Engineering

  15. Other metrics • Economic Value Added • Efficiency with which the company used their resources • It is a difference between return received on resources and cost of the resources • Measuring Cleaner Production • Producing less waste – using less raw material, using recycled material, ... • Lean manufacturing: doing more with less: less time, inventory, space, people and money Peter Dolog, ERP Course, Re-Engineering

  16. Factors of Reengineering • Focusing just one activity or one unit usually fails to improve globaly • To general focus usually fails too • Important is to understand a problem Peter Dolog, ERP Course, Re-Engineering

More Related