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The Agency for the Promotion of E-Government, the Information and Knowledge Society

The Agency for the Promotion of E-Government, the Information and Knowledge Society. Andrés Saravia - Uruguay. Chapters. E-Government Proposals. 1. The Agency Inside. 2. E – Government For The Future. 3. Statistics . Uruguay. 1. 3.000.000 hab . 1.500.000 in Montevideo

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The Agency for the Promotion of E-Government, the Information and Knowledge Society

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  1. The Agency for the Promotion of E-Government, the Information and Knowledge Society Andrés Saravia - Uruguay

  2. Chapters E-Government Proposals 1 The Agency Inside 2 E – Government For The Future 3

  3. Statistics. Uruguay 1 • 3.000.000 hab. • 1.500.000 in Montevideo • Between Argentina and Brasil • Mercosur Member • 53% with Internet Access (2006) • http://www.gruporadar.com.uy/info/El%20perfil%20del%20Internauta%20uruguayo-2006.pdf , visited on 22/07/2007

  4. BuildingE-Uruguay 1 • 1996. Law 16.736. Use of ElectronicDocumentbetween Public Administrations • Use of Digital Signature • SamebindingeffectstoTraditionalDocuments • Government Act 225/2000. Information Society Commitee • Modernization of Public Administration • Promotion of Internet Public Activities • 2004. Law 17.838. Data Protection and Habeas Data (September 30)

  5. Uruguay and E - Gov 1 • Argentina, Brasil, Chile • E – Government Promotion and DevelopmentPrograms • Not in Uruguay (2005). • E – Gov services without EffectivLawregulation • DiferentcriteriadevelopedbyeachAdministration Office

  6. E – Gov Exampleswww.antel.com.uy , visited on July 20, 2007 1

  7. E – Gov Examples 2www.dgi.com.uy , visited on July 20, 2007 1

  8. E – Gov Examples 3www.montevideo.gub.uy , visited on July 20, 2007 1

  9. FirstConclusions 1 • National E – Government Programnotyetdeveloped • EachAdministrationworkedwithowncriteria • E – Gov servicesnotconcluded

  10. The Agency E-Government Proposals 1 The Agency Inside 2 E – Government For The Future 3

  11. An E – Gov Program 2 • Law 17.930. NationalBudgetLaw for NextFiveYears (2005 – 2010) • Article 72: Creates de Agency For theDevelopment of Electronic Government (AGDGE) • Aims • ImproveServices for Citizens • Based on ICT

  12. AGESIC 2006 2 • February 2006. Government ActmaderegulationstoLaw. • Changednameto AGESIC (Agency for thePromotion of Electronic Government, Information and Knowledge Society) • Launchedthe AGESIC Web (www.agesic.gub.uy) • MainObjectivesweredefined

  13. www.agesic.gub.uy , visited on July 22th 2007 AGESIC 2006 2

  14. AGESIC Digital Agenda 2 • Starting on 24/07/2006 • Quality Control of Public Administrations E – Services • Unique Logo/Designtoidentify E – Gov Services for thecitizen • One Stop Web Services for citizen

  15. AGESIC Digital Agenda 2 • E – Commerce controls • Use of BiometricIdentification in all Public Offices • More Computers for eachMunicipality Government Administration (19 States) • Under Data ProtectionLaw

  16. AGESIC for theCitizen 2 • Answerrequestsevery 48 hs maximum • Public Internet Services per 100 hab. • More Data Centres per 100.000 hab • Personal ComputersDistribuition Plan for Citizens (OneFamilyOnePc) • Online Request and Online Payment

  17. One Stop Web Services 2 Presidency Social Security One Stop Web Statistics Taxes Citizen

  18. One Stop Web 2 • FirstStep • Social Security + Tax Office = Unified • 2006 • SecondStep • All E – Gov Servicesunderone Web • 2008

  19. One Stop Web. FirstStep 2 MakingProcedures for oneorother Web page. Be solvedorredirectedtooneorother page Taxes Social Security Citizen

  20. FirstObjectivesAccomplished 2 • BiometricIdentification System in all Public AdministrationOffices (2007) • One Stop E – Gov WebPage (2007) • Online Requests and Online Payment • TaxesWebPage

  21. AGESIC Program 2 • Based on Chile’sElectronic Government Program • Chile’s Digital Agenda started on 2001 • Efficient E – Gov Services for Citizens • Chile Number 13, E – Gov Ranking. Brown University. 2005 • http://www.brown.edu/Administration/News_Bureau/2005-06/05-024.html , visited on 22/07/2007

  22. E – Government Chile 2 • Management ImprovementProgram • Web Awards • EasyProcedurePolicy • All, parts of Digital Agenda 2006 – 2008 (www.modernizacion.cl , visited on 22/07/2007)

  23. Defined Schedule per Year Management ImprovementProgram 2 • MinimunObjectivestobe done • AppliedSanctionsifObjectivesnotraised • AppliedRewards (money) toeveryAdministrationthatraisesitsobjective

  24. Chile’s Web Award 2 • AnnualCompetitionbetweenevery Public E – Gov Administration Office • The winner Office takestheAward and a bigamount of money • www.guiaweb.gov.cl , visited on 22/07/2007

  25. EasyProcedure Web 2 • One Stop E – Gov Web • 300 procedures and services online • 5.000 requests per month • Requestsanswered in 48 hs

  26. EasyProcedure Web www.tramitefacil.cl , visited on 22/07/2007 2

  27. AGESIC Cooperation 2 • ConsultativeCommitees • Public Sector • Private Sector (Industry) • Legal InformaticsInstitute, University of La República

  28. SomeConclussions 2 Public AdministrationStructure • Increasenumber of PCs per AdministrationOffices • Statesuppliersworkingtogethertoimprovepublicbuyingsystem • Biometric in all Public Offices • Use of onesystemadministrationpolicy • Use of property software E – Gov Services For The Citizen • One Stop E – Gov WebPage • Answerrequestswith 48 hs maximun • Online Requests and Payment • Increase of Infraestructure for Citizens

  29. BuildingtheFuture E-Government Proposals 1 The Agency Inside 2 E – Government For The Future 3

  30. Buildingthe Agency 3 • HighQuality E – Gov DevelopedbyeveryAdministration Office (2008) • SameCriteria. More Services (2009) • Enoughequipment for every office (2008) • Efficent communications betweenoffices

  31. Digital Agenda 2010 3 • One Stop E-Gov WebPage (Startingallrequestsbythe AGESIC Web) • Efficientfeedback G2C • Fully E-Gov/M-Gov Services (Online Requests + Online Payments) • Increase ICT access for citizen (Software + Harware + Structures + DeterminedPolicies) • New ICT Lawstoforce E-Gov Improvement

  32. E-Government HighLevel 3 LatinAmericaRanked World Ranking 1 1 13 2 30 4 48 6 85 12 141 Argentina Brasil Chile Mexico Uruguay Taiwan Source: Brown University. http://www.brown.edu/Administration/News_Bureau/2005-06/05-024.html , visited on 22/07/2007

  33. Conclussions 1 2 3 • Digital Agenda 2010 • Complete Stage for One Stop Web Page • More SpecificLawsbased on ICT • Dynamic E-Gov Services • Based on Chile’s E-Gov Program

  34. ThankYou For Your Time Andrés Saravia asaravia@unizar.es Jaca 2007

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