One search box… your library discovered

1. One search box…your library discovered

2. The World’s First Web-scale Discovery Service • Market announcement in January 2009

3. Everything Has Been Leading To This… • A single search box enables quick discovery of the most credible resources anywhere the library has them • Single, unified index • Pre-harvested • Expert treatment of combined data sources • Content-type and vendor neutral • Superior relevancy ranking

4. Now used by over 230 libraries, in 30 countries Used by some of the largest research libraries in the world! Global leader in web-scale discovery

5. Just some of our customers…

6. Why is Summon the right discovery choice? • Summon meets user expectations • Summon is comprehensive • Summon delivers proven value

7. What does “Discovery” mean for users? • Simple • Easy • Fast

8. Why Not the Library First?

9. A digital front door for the library’s resources… • Provides an opportunity for the library to reclaim its place as the starting place for research

10. Only one way to meet users’ expectations • Built from scratch and built to purpose • Speed • Available without authentication • Single relevance ranked results set • Powerful and intuitive faceting and sorting features • Easy to navigate and save results • Customized to the library’s collection

11. Understanding the Summon model… • Having the critical core of the library’s collection represented in a single, unified index is the key to making it all work • This impacts everything related to discovery • speed, ease of use, relevancy, customizability, research integrity, stability/reliability, and more Unified Index Unified Results Set

12. How is this different from other solutions? • All other discovery solutions are Hybrid models built on older, existing platforms • They don’t search content from a single index • They don’t return all results at once • All content is not treated equally • They don’t have the capacity to search and ingest large volumes of full text • Metadata is not normalized or de-duplicated • Users aren’t really seeing the most relevant results across the library’s full collection

13. What is a “Hybrid” discovery model? • Hybrid solutions “integrate” or “blend” results from disparate components of other discovery solutions

14. Catalog-centric hybrid models • Catalog-centric solutions are problematic because they are not optimized to search across the vast majority of the library’s content

15. We could add federated search – why don’t we? Databases • Serials Solutions has the most widely used federated search product on the market …but hybrid models that use federated search do not meet user expectations Federated Search Model DB1 Results DB1= 30 out of 2,198 available DB2= 30 out of 6,950 available DB3= 30 out of 831 available DB4= 30 out of 179,430 available DB5= 0 results (broken connector) DB2 DB3 DB4 DB5 • Limited Results Set

16. What’s wrong with hybrid discovery models? FederatedDatabases • Mixing federated search results with pre-indexed content is inherently problematic Hybrid Results Indexed Content Index= 105,288 available Federated Sources DB1= 30 results available DB2= 30 results available DB3= 30 results available DB4= 30 results available DB5= 0 results (broken connector) • Results are always biased toward what is in the index

17. Understanding the Summon model… Unified Index Unified Results Set • Instantaneous, relevance ranked results across the library’s entire collection • All content treated equally • Not biased toward any content type or vendor

18. Covers the Critical Core of Library Collections • over 670 Million records; 80+ content types

19. Summon is Comprehensive • 6,800+ publishers represented • Nearly 100,000 journals at the article-level, most full-text indexed and full-text searchable Just some of our content providers… ProQuest Gale LexisNexis JSTOR IEEE ACM Digital Wiley Oxford University Press Cambridge University Press IBISWorld Mintel University of Queensland Press Harvard University Press Library of Congress Web Archives Maine Memory Network Palgrave Proceedings of the National Academy of Sciences Royal Society of Chemistry Accessible Archives Alexander Street Press Annual Reviews BioMedCentral Dialnet Edinburgh University Press Hyper Article en Ligne (HAL) IGI Knovel Naxos Optical Society RMIT (Informit) SourceOECD Eric International Bar Association CABI Business Monitor International Economist Intelligence Unit

20. The Most Full Text Indexing More article and book content indexed in full text than any discovery solution

21. Superior metadata treatment • Serials Solutions expertise results in rich metadata optimized for discovery = Enriched Summon Records

22. Merging Example • The most complete representation of all metadata from all sources merged into a single record

23. Superior Relevance Ranking

24. What do we mean by true relevance? • Because Summon searches across all content within a single index, we actually apply relevancy algorithms to all content equally • Results are not biased toward one content vendor or content type • A single, relevance ranked results lists allows for unparalleled granularity of facets – allowing users myriad ways to zoom in on the most relevant results

25. Superior Relevancy User Query • Dynamic Ranking • Term Frequency • Field Weighting • Term Stemming • Stop Word Processing • Static Ranking • Content Type • Publication Date • Scholarly/Peer Review • Highlight Local Collections • Citation Counts • True relevance ranking across all content User Query Recommendations

26. Context Sensitive Recommendations • Provides native database recommendations • Driven by the library and the content in the results set • Connects users directly to under-utilized or under-exposed databases

27. Exposes Research Guides in Context

28. Internationalization – Superior Language Capabilities • UI now Translated into 15 Languages • Right to left UI’s coming soon: Arabic, Hebrew, Farsi • Russian and Turkish UI also coming soon • NativeSearching for Japanese, Dutch and French • Native Searching for German and Chinese coming next

29. What about content from non-participating providers? EBSCO: 95% + of Academic Search Premier is in Summon

30. Summon delivers proven value • LexisNexis up 642%! • JSTOR up 146%!

31. Summon delivers proven value Summon uncovers content independently of how popular a database is. It’s wonderful! We’re paying a lot for these resources and now people don’t have to hunt to find them. Anne MitchellHead of Cataloging & Electronic ResourcesUniversity of Houston Libraries

32. Highly Customizable Summon is the most customizable discovery solution available

33. Highly Customizable • Easily modify look and feel • Seamless integration with library website • Integration with subject guides, course management tools, AtoZ lists

34. Web-based admin tools make most customizations possible without programming skills or IT staff involvement Summon Customizer

35. Advanced Customization Options • Highly flexible • Unparalleled scoping of search boxes to select content types • Flexible display options for facets and advanced search forms

36. API Offers Unlimited Customization Options • Can easily develop custom interfaces and integrate with other library applications

37. Most libraries fully implemented in just 6-8 weeks, SaaS model Integrated with most ILS, and 6 different next-gen catalog products No IT staff or programming skills needed Easy Implementation

38. Agile Development Methodology Release new features every 2-3 weeks SaaS model means that all updates are pushed live for the benefit of all customers No upgrades or re-installs needed Enhancements developed in consultation with our large customer base Product keeps getting better all the time

39. Superior mobile experience

40. Superior mobile experience Take the library with you… View it on your mobile device… http://tiny.cc/summon The Summon mobile interface offers all of the discovery capabilities of the standard interface

41. Summon Analytics

42. Key Value Propositions • Summon meets user expectations • Summon is comprehensive • Summon delivers proven value

43. Summary: Summon Web-Scale Discovery • Starts with a unified index • Searches full-text and enriched metadata • Customized to your library’s collection; highly configurable – easy to navigate • Provides a normalized schema that covers ALL content searched for unbiased results • Superior relevancy algorithms for highlighting high-value content • Built-for-purpose highly scalable technology

44. THANK YOU.