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Customer Satisfaction Survey Topics (Customer Experiences)

Access Services Customer Satisfaction Survey Summer 2019 Transportation Professionals Advisory Committee March 14, 2019. Customer Satisfaction Survey Topics (Customer Experiences). Experience with: Rides on Access Reservation Process Customer Service Calls Filing Complaints or Commendations

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Customer Satisfaction Survey Topics (Customer Experiences)

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  1. Access ServicesCustomer Satisfaction SurveySummer 2019Transportation Professionals Advisory CommitteeMarch 14, 2019

  2. Customer Satisfaction Survey Topics (Customer Experiences) Experience with: • Rides on Access • Reservation Process • Customer Service Calls • Filing Complaints or Commendations • Perceptions of a Rider’s Most Recent Access Trip

  3. Customer Satisfaction Survey Topics (Customer Experiences) Experience with: • Back-Up Trip Service through Access’ OMC • Beyond the Curb Service • Service Animals on Access

  4. Customer Satisfaction Survey Topics (Customer Information) General Customer Information: • Customer Access to Internet and Smart Phones • Overall Satisfaction with Access • Demographic Information

  5. Additional Survey Topics Thank you

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