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David King Email: david.king@redtray.co.uk

The role of CloudRooms™ and e-learning in improving public sector performance. David King Email: david.king@redtray.co.uk. Case study…. Royal Mail Group ‘Connect 2010’ Desktop IT project 33,000 staff 2,800 locations The largest IT project for RMG. Traditional training….

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David King Email: david.king@redtray.co.uk

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  1. The role of CloudRooms™ and e-learning in improving public sector performance. David King Email: david.king@redtray.co.uk

  2. Case study… Royal Mail Group ‘Connect 2010’ Desktop IT project • 33,000 staff • 2,800 locations • The largest IT project for RMG

  3. Traditional training…

  4. Classroom challenges…

  5. External factors…

  6. Other training methods…

  7. e-Learning…

  8. e-Learning challenges…

  9. CloudRooms™

  10. CloudRooms™ What is it? Live online learning Learning effective… Cost effective…. Time effective….

  11. CloudRooms™

  12. Technical requirements? Just these…

  13. Central hub…

  14. Blended approach.. • Central hub - CloudRooms™ • Hands-on labs • Personalised materials, recordings • Informal networking/ learning • Tracking and reporting • Automated instructions and emails

  15. Benefits… 33,000 staff 2,800 locations 10 weeks 165,000 emails sent and tracked Managed by just two administrators!! Average satisfaction of 83% - highest ever! Normal support call volume after the switch

  16. Non-IT courses • Policy change – reinforce core values • Leadership skills • Communication skills • Project management • Change management

  17. Public Sector use… www.cloud4training.com

  18. What are the quantifiable benefits?

  19. Quantifiable benefits… 28% improvement in time to proven competency 27% improvement in trainer productivity 18% improvement in overall staff productivity

  20. Case study… • London Housing Association • CloudRooms Office™ • 1 hour sessions • Instructor-led • Self registration • No internal IT trainers needed

  21. Results to date… 100% of CloudRooms Office users would recommend it to their colleagues CSC achieved 40% cost savings on their training using CloudRooms 97% learner objectives met using CloudRooms Endorsed by the Learning and Performance Institute (previously IITT) Training delivered across Singapore, Dubai, South Africa, UK and USA 93% learners rate their trainer as good, very good or excellent ‘As you know I was hesitant about the method, but it has absolutely exceeded my expectations.’ – Anatec Systems

  22. The future…. • Mobile learning • Social/informal learning • Continuous learning • Embed within culture….

  23. david.king@redtray.co.uk Skype: davidking75

  24. Why Train? • Ensure staff have necessary skills to deliver their service • Reinforce/re-orientate core public service values • Retain staff • Maximise investment in ICT and other technologies. • Attract younger employees into the service

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