All You Need to Know* *more or less Tom Peters/GE Infrastructure/Orlando/24January2006

1. All You Need to Know**more or lessTom Peters/GE Infrastructure/Orlando/24January2006

2. Slides at …tompeters.com

3. Cause

4. “Create a ‘cause,’ not a ‘business.’’ —Gary Hamel

5. “Management has a lot to do with answers. Leadership is a function of questions. And the first question for a leader always is:‘Whodowe intendtobe?’Not ‘What are we going to do?’ but ‘Who do we intend to be?’”—Max De Pree, Herman Miller

6. “We are a ‘life Success Company”’-founder, RE/MAX

7. Artist

8. Leader Job 1Paint Portraits of Excellence!

9. “I never, ever thought of myself as a businessman.I was interested in creating things I would be proud of.”—Richard Branson

10. People

11. Brand = Talent.

12. “Leaders‘do’ people.”—Anon.

13. Our MissionTo develop and manage talent;to apply that talent,throughout the world, for the benefit of clients;to do so in partnership; to do so with profit.WPP

14. Decency

15. “It was much later that I realized Dad’s secret. He gained respect by giving it. He talked and listened to the fourth-grade kids in Spring Valley who shined shoes the same way he talked and listened to a bishop or a college president.He was seriously interested in who you were and what you had to say.” —Sara Lawrence-Lightfoot, Respect

16. Grace

17. “Thank you”

18. “The two most powerful things in existence: a kind word and a thoughtful gesture.”—Ken Langone

19. Rodale’s on “Grace” …elegance … charm … loveliness … poetry in motion … kindliness .. benevolence … benefaction … compassion … beauty

20. Intangibles

21. “Hard is soft. Soft is hard.”**In Search of Excellence

22. Self-management

23. “The First step in a ‘dramatic’ ‘organizational change program’ is obvious—dramatic personal change!”—RG

24. You = Your Calendar

25. “You must bethe change you wish to see in the world.”Gandhi

26. “Before you can inspire with emotion, you must be swamped with it yourself. Before you can move their tears, your own must flow. To convince them, you must yourself believe.”—Winston Churchill

27. MBWA

28. “The first and greatest imperative of command is to be present in person. Those who impose risk must be seen to share it.”—John Keegan, The Mask of Command

29. “A body can pretend to care, but they can’t pretend to be there.”— Texas Bix Bender

30. “You can’t lead a cavalry charge if you think you look funny on a horse.”—John Peers, President, Logical Machine Corporation

31. Curiosity

32. “Why?”

33. Ears

34. “If you don’t listen, you don’t sell anything.”—Carolyn Marland/MD/Guardian Group

35. Conformity

36. “While everything may be better, it is also increasingly the same.”Paul Goldberger on retail, “The Sameness of Things,”The New York Times

37. “Companies have defined so much ‘best practice’ that they are now more or less identical.”Jesper Kunde, Unique Now ... or Never

38. “To grow, companies need to break out of a vicious cycle of competitive benchmarking and imitation.”—W. Chan Kim & René Mauborgne, “Think for Yourself —Stop Copying a Rival,” Financial Times/08.11.03

39. “The short road to ruin is to emulate the methods of your adversary.”— Winston Churchill

40. Action

41. “We have a ‘strategic’ plan. It’s called doing things.”— Herb Kelleher

42. A man approached JP Morgan, held up an envelope, and said, “Sir, in my hand I hold a guaranteed formula for success, which I will gladly sell you for $25,000.”“Sir,” JP Morgan replied, “I do not know what is in the envelope, however if you show me, and I like it, I give you my word as a gentleman that I will pay you what you ask.”The man agreed to the terms, and handed over the envelope. JP Morgan opened it, and extracted a single sheet of paper. He gave it one look, a mere glance, then handed the piece of paper back to the gent.And paid him the agreed-upon $25,000.

43. 1. Every morning, write a list of the things that need to be done that day.2. Do them.Source: Hugh MacLeod/tompeters.com/NPR

44. Focus

45. “Dennis, you need a ‘To-don’t ’ List !”

46. “I used to have a rule for myself that at any point in time I wanted to have in mind — as it so happens, also in writing, on a little card I carried around with me — the three big things I was trying to get done.Three. Not two. Not four. Not five. Not ten. Three.”— Richard Haass, The Power to Persuade

47. Change

48. “If you don’t like change, you’re going to like irrelevance even less.” —General Eric Shinseki, Chief of Staff. U. S. Army

49. “We eat change for breakfast!—Harry Quadracci, QuadGraphics

50. “I’m not comfortable unless I’m uncomfortable.”—Jay Chiat