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“Quality Assurance at University” or “securing success”

“Quality Assurance at University” or “securing success”. Authors: Forum Qualitäts-Wissenschaften, Vienna University of Technology, Austria o.Univ.Prof. Dr.techn.Dr.mult.h.c. P.Herbert Osanna Prof.Dr.techn.Prof.h.c.M.Numan Durakbasa. DI. Dr. techn. Andreas J. Bauer, DWT, MBA.

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“Quality Assurance at University” or “securing success”

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  1. “Quality Assurance at University”or“securing success” Authors: Forum Qualitäts-Wissenschaften, Vienna University of Technology, Austria o.Univ.Prof. Dr.techn.Dr.mult.h.c. P.Herbert Osanna Prof.Dr.techn.Prof.h.c.M.Numan Durakbasa. DI. Dr. techn. Andreas J. Bauer, DWT, MBA 2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008

  2. Overview / content • EU - Perspective • QA + • Goal / conditions • compatibility • Tools - overview • Data table & data process table • Cockpit - chart • Results & conclusion 2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008

  3. EU - Perspective 2007 improvement of quality & involvement of all stakeholders 2005 peer-review-system for QA agencies 2003 responsibility of QA in HE to universities 2001 enforced importance of quality (mng) systems 1999 developing comparable criteria and methodologies 1998 QA in HE, internal &external audits 2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008

  4. 2) QA + Quality assurance is the part of the quality management that provides adequate confidence that inputs, processes and outputs will fulfil quality requirements; quality assurance secures a certain level of quality . Quality Managementuses the quality (mng) system by means such as quality planning, quality control, quality assurance and quality improvement . 2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008

  5. 3) Goal and condition • Goal of study: • QA to support professor & dean • and • beeing future compatible. • condition: • generation of a new lecture • lecture content: QM for electronic information services • identification and generation of QA tools for: • other lecture • incorporating: professor, students, dean • up-ward compatibility to support development of QM • evaluation of results from 8 semester-practical experience. 2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008

  6. 4) compatibility ensure “future-upward-compatibility” by identifying an extremely important element of QM: management review adressing fitness for purpose, effectivity and efficiency of HEA • Input for the management review: • Audit results • Feedback from customer • Process performance and product-conformity • Status of preventive action • Actions from last management review • Changes, which can impact the QMS and • Recommendations for improvement. 2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008

  7. 5) Tools - overview • Improvements were achieved by using following tools • Independent redundant development • brainstorming • Root-cause diagram • Checklist • Form sheets • QA-data-processing-plan • Stratification & clustering • Cockpit-charts • respect 2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008

  8. 6a) data table Use of existing data: no additional effort Evaluation-, Presence- and Examinationlist 2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008

  9. Data-source Dataset Type of Data 1st Processing 2nd processing Display / charts Evaluation-form grade U lecture Single value ordinal mean trend grade U grade SQ Script-quality Single value ordinal mean trend grade SQ SUM grade Ordinal mean U-SQ-P-St trend grade SUM presence-liste Number of students Discret Amount of Eval-forms/ amount of students trend feedback 6b) QA-data process table (partial displayed) 2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008

  10. 7) cockpit Trend chart from 4 evaluated themes Sum Trend overall themes Actions 2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008

  11. 8a) Results and conclusion • Improvements were achieved • Qualitative processcontrol increases efficiency of the lecturer • Use of existing data: no additional collection-effort necessary • Evaluation-, presence- & examination-list set up a QA-tool • Improvements were achieved by using 9 tools/methods • by using the methods students interest increase • By showing results to professor collegues interest increase • respect 2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008

  12. 8b) Results and conclusion • Improvements were achieved • active cooperation by evaluation: • approximately 2 Ideas/student (per semester) • increase of feedback from 36,7 % -> to 70,2%. • Improvement of SUM-grade: • from 2,7 to 1,7 ( 1 being the best, and 5 the worst ) • Study-duration • 8 semster • Curriculum length 4 semester (QM1 – QM4) 2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008

  13. “Quality Assurance at University”is really“securing success” Authors: Forum Qualitäts-Wissenschaften, Vienna University of Technology, Austria o.Univ.Prof. Dr.techn.Dr.mult.h.c. P.Herbert Osanna Prof.Dr.techn.Prof.h.c.M.Numan Durakbasa. DI. Dr. techn. Andreas J. Bauer, DWT, MBA 2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008

  14. For future contact: TU-Wien your Organization: Forum Qualitäts-Wissenschaften DI Dr. Andras Bauer, DWT, MBA Karlsplatz 13 A-1040 Wien Tel: int +43 / 1 / 58 801-31105 Tel: int +34 / 1 / 214 07 56 - 1 Fax: int +43 / 1 / 58 801 – 31196 Fax: int +43 /1/ 214 07 56 - 5 • Improvement idea / project: 2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008

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