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Agenda

Agenda. 11:15 - 11:20 - Sponsor minute (Microsoft & AvePoint ) 11:20 - 11:30 - Future topics 11:30 - 12:30 - SharePoint Communities - Presentation & Roundtable 12:30 - 13:30 - SharePoint Designer 2010 - Overview & Demo Next month's meeting will be on  Wednesday, July 27th - 11:00am.

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Agenda

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  1. Agenda • 11:15 - 11:20 - Sponsor minute (Microsoft & AvePoint) • 11:20 - 11:30 - Future topics • 11:30 - 12:30 - SharePoint Communities - Presentation & Roundtable • 12:30 - 13:30 - SharePoint Designer 2010 - Overview & Demo • Next month's meeting will be on Wednesday, July 27th - 11:00am.

  2. SharePoint Communities & Internal Support Erich Kohtz – Micron Technology, Inc.

  3. In today’s discussion… • Micron Case Study • Lessons Learned • Roundtable

  4. Micron Case Study Background: Due to cost cutting during the migration from SP 2003 to MOSS, the new environment had move to a self-support model. • Site Owner CBTs • MOSS Resource Center • Practice Sites • Microsoft Online Resources

  5. Training/Certification • Two CBT classes: Overview, Info Mgmt Policies • Pro: Self-service, on-demand training • Con: Enforcement left to Site Collection Admins • Given more time and resources, could provide recorded overviews of the Resource Center, process, etc.

  6. MOSS Resource Center • Central ‘Collaboration Portal’ for support • ‘Get Started’ • 7 steps on what you need to know (planning, learning, creating) • Discussion Forum • SP Discussion List • Pre-populated during MOSS setup/development • Easy to sign up for alerts (Micron very e-mail driven) • Very successful

  7. MOSSRC (cont.) • Resource Library • Major Microsoft resources • Blogs • Training videos • Can get stale • Site Owner Index • New SCs must be approved/created • Populated after creation • Only SCAs/Owners can create sites under SCs • Didn’t know who to contact for support/creating sub-sites • Not well advertised

  8. MOSSRC (cont.) • Automated practice site request • 4 different site-collection templates • Auto-created on 15-minute timer job • No production data allowed • Auto-deleted after 30 days – Warning e-mail before deletion. • Very well received – a bit of confusion in the beginning

  9. Lessons Learned • Discussion Forum • Content must be pre-populated • Community must sign up for alerts (make it easy) • Great resource for single item collaboration • Community Presentations • People need info on concepts/total solutions • Need to capture/share knowledge sets • Currently very sporadic • Maintenance • Changing policies • Announcements • Stale content

  10. Roundtable • What challenges have you encountered? • What has worked? • What plans do you have for 2010?

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