FLV PRODUCTS Enterprise Telephony

1. FLV PRODUCTSEnterprise Telephony

2. FLV Portfolio • Wireline Services: • PRI & BRI • eCentrex • eWidex • Premium Services • Budget Call • Plan Break Free • Pooling • Extension wise billing • Signature Tunes • Toll Free Services (TFN and UAN) + Iserve • Future Launches • SIP Trunk

3. TATA DOCOMO - LANDLINE SERVICES WIRELINE Single phone connection for home and business users ISDN BRI  It’s a single digital connection with 2 communication channels. Simply on single connection customer can make two simultaneous calls. Typically used by SMEs.  ISDN PRI  It’s a single digital connection with 30 communication channels. The connection is typically connected to an EPABX of an Enterprise. Simultaneously 30 incoming/outgoing calls can be made on a PRI.  THE NEW BEGINNING….

4. Tata Indicom PRI

5. ISDN PRI – Indicom Digital PRI • 30 Voice Channels and 2 Signalling Channel. • Physically 2 copper wires connected to customer premise. • Min 30 phone number for 30 channels. Depending on the requirement and switch capability >30 phone numbers can be provided. • Based on ISDN (Integrated Services Digital Network) technology. Benefits of ISDN. • Faster Call Set Up time • Higher bandwidth as compared to copper lines • Lower Capex – 30 channels on 2 Cu pairs as compared to 30 copper pairs in case of analogue lines. • EPABX • Evolution – Cross Bar Analogue (Individual Lines) E1/R2 • Current –ISDN Enabled EPABXs with additional functionalities like video conferencing • Select old analogue EPABXs can be upgraded to ISDN EPABX by adding additional cards. • Future – IP enabled EPABXs (Already launched, however low deployment)

6. Indicom Digital PRI • Designed to allow digital (as opposed to analog) transmission of voice and data on E1 connectivity, resulting in better quality and higher speeds, than available with analog systems • Benefits • Operational Flexibility • Operational Reliability • Ensures cost control • Flexibility of Supporting all advance features of EPABX

7. Indicom Digital PRI • Digital PRI Features: • Last mile connectivity on fiber with redundant paths. • Direct Inward Dialing (DID) and Direct Outward Dialing • Calling Line Identity Presentation (CLIP) • Multiple Subscriber Number ( MSN), • Call Forwarding, Call Waiting, Call Hunting. • Short digit dialing between two different EPABX enabled through Indicom Digital PRI • CUG between Indicom PRI and Indicom mobiles and fixed wireless connections

8. Benefits - Indicom Digital PRI • Operational Flexibility • Upto 10k extensions can be allocated in 1 series. • Operational Reliability • Reduced points of failure with fiber upto EPABX). • Ensures cost control • Customized bill analytical tool helps you analyze call type and bill usage.

9. Benefits - Indicom Digital PRI • Flexibility of Supporting all advance features of EPABX • EPABX partitioning for VoIP and normal TDM voice calls. • Short digit dialing between two EPABXs with a different DID range

10. Network Option – I TTMLWireline Switch EPABX Modem V.35 Last mile roll out required

11. Network Option – II TTMLWireline Switch EPABX STM Modem V.35 Last mile roll out required

12. PRI Connectivity Extension TTML Exchange MTNL Subscriber CFL EPABX 67679005 Reads only 67679 27843856 MTNL Exchange Dials 67679005 Reads last 3 digits Reads only first 3 digits

13. Benefits of ISDN with DiD & DoD • A direct incoming number for each extension • Call holding time expected to reduce costs of outstation branch offices considerably. • Continuous monitoring of E1 link by telecom operator. • Call confidentiality • Faster connectivity • Redeployment of EPABX operators • Accurate extension-wise billing. Eg.Hotels • Reduced points of failure • Easy to add extensions.Upto 10k numbers can be allocated in 1 series. • Optimal utilisation of telecom resources. • Neater Interconnection • CLIP • High speed net access/data transfer

14. eCentrex

15. Logical network Diagram

16. ILLUSTRATION ON eCENTREX PRODUCT BENEFITS • Savings on Capital Expenditure – eCentrex is a virtual EPABX hosted at Tata Indicom 24X7 network operating center with built in ‘Intercom’ facilities • Savings on Operational Expenditure – With no EPABX at your office there no AMCs, electric power bills and battery expenses payable. Tata Indicom maintains the centrex solution at your office • Single Intercom Solution – Connect all your offices within the city with Tata Indicom centrex with extension to extension calling enabled through last 4 digits • Business Growth – Just call Tata Indicom when you add more employees or offices for increasing the extensions

17. eCentrex- Features • Basic Features • Call Transfer • Call Divert – on no reply /on busy • Call Waiting • Three Party Conference • Call pickup (Group) • Reminder / Alarm call • Centrex Hotline (non-dialed • connection) • Centrex Warm Line (delayed Hotline) • Centrex Hunt Groups, with optional • bypass numbers • Short Digit Dialing • Voicemail • Additional Features which can be integrated on Centrex • Operator Console • Automated Attendant/IVR services

18. eWidex eWidex Centralized Office Solution For Your Growing Business Available in AP, Gujarat, KA, Kerala, Punjab, Bihar, Haryana, Mumbai, Maharashtra & UP-East

19. WHAT IS eWIDEX? DEFINITION It is central office based communication service which integrates all your multi located Tata Indicom phone lines into a single highly functional communication group with more distinctive features without any additional equipment (like EPABX) at customer’s premises. Widex is a PBX-like service providing switching at the central office instead of at the customer's premises. Typically, Tata Indicom owns and manages all the communications equipment and software necessary to implement the Widex service and then sells various services to the customer. ? ? ?

20. Dial 2468 Switch Translate To 022-6701-2468 Switch Translate To 040-6701-2472 Incoming DEL No - 67012470 Mumbai Wireline Switch Dial 2472 DEL No - 67012468 Incoming Incoming Bangalore Wireline Switch Dial 2470 Switch Translate To 080-6701-2470 eWIDEX - CALL FLOW DEL No - 67012472

21. Centrex Vs PRI

22. eWIDEX - VALUE ADDED SERVICES • Call hold - Allows your operator at reception to hold the incoming call before taking your permission to transfer the call to you • Call Waiting - Talk to second incoming call and switch to the first one later • Call forwarding – If you are out of your office, forward your important business calls from office landline to your mobile phone • Call transfer • Local Call Transfer - Allows your secretary to pick up the call at her extension and then transfer the call to you before seeking your permission • Inter-City Call Transfer – Allows you to transfer an important call to your colleague in a different city • Three-way calling – Close your business deal by talking to two simultaneously • Voice Mail – Record the important business messages of callers while you are out on your vacation • Multi line hunt group – Let the calls from customers move from one sales personnel desk extension to other if the earlier personnel is not available • Call Restriction – Allows you to restrict outgoing calls outside the eWidex group on specific lines • Local Call pickup – Don’t miss the call ringing on other extension. Pick up the call and close the deal

23. EXTENSION WISE BILLING ON PRI • Extension Wise Billing on PRI provides the user with the capability to track telecom usage on each PBX extension as per business units and divisions & control the cost • Each DID number (extension) in PRI will receive an individual bill • The tariff package will be attached to extension numbers also and bill will be generated for each extension. Tariff plan will be customized as per the requirement of the customer • Example: Currently the customer is on a PRI plan of monthly rental Rs.30k with 100 extensions. In this scenario, the customized plan will be Rs.300 rental per extension with the same tariff • Business Rules • All the extensions will have same tariff plan • All the extensions of a particular customer will be in one single billing account • EWB will be available across all PRI which are homed to NGN, Lucent & Alcatel switches.