cash payment: allowing for a leaner parking operation

1. cash payment: allowing for a leaner parking operation Angela Reeves – Business Development Manager

2. the PayByPhone journey  P&D machines only

3. the PayByPhone journey   + PBP introduced as alternative to P&D machines P&D machines only

4. the PayByPhone journey    + cash payment through PP retailers + + PBP introduced as alternative to P&D machines PBP replaces some P&D machines P&D machines only

5. cash payment • for those who don’t have (or choose not to use) a mobile phone and/or credit card • pay the retailer in cash for a parking session • needs VRN, location number • gets receipt but places nothing in the car • immediately updates enforcement database for CEO to view on HHD • cash payment is now live across all PayPoint’s 22,000 retailers

6. the PayByPhone journey     cash payment through PP retailers + + cash payment through PP retailers all P&D machines removed – all spaces are phone only + + PBP introduced as alternative to P&D machines PBP replaces some P&D machines P&D machines only

7. the PayByPhone journey     cash payment through PP retailers + + cash payment through PP retailers all P&D machines removed – all spaces are phone only + + PBP introduced as alternative to P&D machines PBP replaces some P&D machines P&D machines only

8. stage 1: not lean • Westminster had 880 P&D machines and 4,500 meters, Barnet has 400 coin only P&D machines  P&D machines only

9. stage 1: not lean • Westminster had 880 P&D machines and 4,500 meters, Barnet has 400 coin only P&D machines • ageing equipment – high servicing and maintenance costs

10. stage 1: not lean • Westminster had 880 P&D machines and 4,500 meters, Barnet has 400 coin only P&D machines • ageing equipment – high servicing and maintenance costs • up to 40% of Barnet’s P&Ds are out of order at any one time

11. stage 1: not lean • Westminster had 880 P&D machines and 4,500 meters, Barnet has 400 coin only P&D machines • ageing equipment – high servicing and maintenance costs • up to 40% of Barnet’s P&Ds are out of order at any one time • theft from meters and P&D machines

12. stage 1: not lean • Westminster has 880 P&D machines and 4,500 meters, Barnet has 400 coin only P&D machines • ageing equipment – high servicing and maintenance costs • up to 40% of Barnet’s P&Ds are out of order at any one time • theft from meters and P&D machines • high cash collection costs

13. stage 1: not lean • Westminster has 880 P&D machines and 4,500 meters, Barnet has 400 coin only P&D machines • ageing equipment – high servicing and maintenance costs • up to 40% of Barnet’s P&Ds are out of order at any one time • theft from meters and P&D machines • high cash collection costs • no credit card payment

14. the PayByPhone journey     cash payment through PP retailers + + cash payment through PP retailers all P&D machines removed – all spaces are phone only + + PBP introduced as alternative to P&D machines PBP replaces some P&D machines P&D machines only

15. Stage 2: getting leaner … • the most cost effective means of introducing card based payment • reduced cash collection costs • higher levels of compliance • an increase in revenue – phone payment transactions are higher value than cash transactions • no more free parking where P&Ds are broken • happier customers  + PBP introduced as alternative to P&D machines

16. the PayByPhone journey     cash payment through PP retailers + + cash payment through PP retailers all P&D machines removed – all spaces are phone only + + PBP introduced as alternative to P&D machines PBP replaces some P&D machines P&D machines only

17. Stage 3: beginning to get lean • less capital expenditure on P&D machines • reductions in servicing and maintenance costs • further reductions in cash collection costs • additional revenue through higher transaction values and compliance • starting to clamp down on theft • less need for Parking Shops – PCN or other cash payments can be handled through PayPoint retailers  cash payment through PP retailers + PBP replaces some P&D machines

18. Stage 3: and also greener … • less vehicles collecting cash • less vehicles servicing and maintaining P&D machines • less electricity to P&D machines  cash payment through PP retailers + PBP replaces some P&D machines

19. Stage 3: what happened in Westminster Weekly on-street parking income • on-street income up from £21.3 million in 2006 to £35.1 million in 2010 – a 65% increase

20. Stage 3: what happened in Westminster • on-street income rose from £21.3 million in 2006 to £35.1 million in 2010 – a 65% increase • servicing & maintenance costs plummeted – number of vehicles reduced from 42 in 2006 to 20 in 2010 PBP replaces some P&D machines

21. Stage 3: what happened in Westminster • on-street income rose from £21.3 million in 2006 to £35.1 million in 2010 – a 65% increase • servicing & maintenance costs plummeted – number of vehicles reduced from 42 in 2006 to 20 in 2010 • cash collection costs tumbled – vehicles reduced from twelve to zero

22. Stage 3: what happened in Westminster C02 emissions (Tonnes p.a.) • on-street income rose from £21.3 million in 2006 to £35.1 million in 2010 – a 65% increase • servicing & maintenance costs plummeted – number of vehicles reduced from 42 in 2006 to 20 in 2010 • cash collection costs tumbled – vehicles reduced from twelve to zero • CO2 emissions down from 972 tonnes in 2006 to 385 tonnes in 2009, a saving equivalent to …

23. 220 of these …

24. or 600 of these ……

25. Stage 3: and in Barnet? • similar benefits to Westminster • a 40% increase in on-street income overnight when the rules were changed such that motorists could no longer park for free where a P&D machine was broken

26. the PayByPhone journey     cash payment through PP retailers + + cash payment through PP retailers all P&D machines removed – all spaces are phone only + + PBP introduced as alternative to P&D machines PBP replaces some P&D machines P&D machines only

27. Stage 4: very lean  • no more capital expenditure on P&D machines • no more servicing and maintenance costs – Barnet will save £220,000 per annum when they remove their 400 P&D machines • no more cash to collect – Barnet will save another £220,000 per annum • a more streamlined parking team • no more theft +

28. Stage 4: very lean • no more capital expenditure on P&D machines • no more servicing and maintenance costs – Barnet will save £220,000 per annum when they remove their 400 P&D machines • no more cash to collect – Barnet will save another £220,000 per annum • a more streamlined parking team • no more theft • allows for ANPR based enforcement

29. Stage 4: very lean • no more capital expenditure on P&D machines • no more servicing and maintenance costs – Barnet will save £220,000 per annum when they remove their 400 P&D machines • no more cash to collect – Barnet will save another £220,000 per annum • a more streamlined parking team • no more theft • allows for ANPR based enforcement • enhanced management information

30. Stage 4: and very green … • no cash collection or maintenance = no CO2

31. Stage 4: and very green … • no cash collection or maintenance = no CO2 • cleaner streets – less clutter

32. Stage 4: and very green … • no cash collection or maintenance = no CO2 • cleaner streets – less clutter • real-time parking availability – helping motorists find those elusive spaces

33. where does cash payment fit in? • the need for cash payment isn’t going to go away – some people don’t have or don’t want to use their card or phone to pay • cash payment allows parking operators to get the full benefits of phone payment technology whilst maintaining a cash payment option

34. Conclusion