LECTURE 08 Perform Quality Assurance

1. LECTURE 08 Perform Quality Assurance

2. Understanding Project Quality

3. Differences in Approach

4. Definition: Assurance is • The act of giving confidence • The state of being certain • The act of making certain Quality assurance is the planned and systematic activity implemented in a QMS so that the requirements for a product/ service are met In QA, we establish whether we are following/ using the standards captured in Plan Quality or otherwise and exploit options for improvement

5. Audit Triggering • Audits can be triggered in two scenarios: • Routine audits conduct as spelt out in QMP • *After having QC results * Once you have the problematic QC results, you need to: • Revisit your processes, especially the area needing attention • Revisit your auditing process • Revisit your auditing techniques

6. Importance of QA: • Compliance of standards and best practices – Overseeing the processes • Prevention from defects - foreseeing issues before hand • Reduces costs – Reworking costs are controlled • Analytical approach to defects handling – Root-cause analysis • Change Management- Tracking of all changes • Process Improvement – Identification of any process improvements • Reporting • Audit is the most reliable tool to ascertain QA plan • It can be done internally or externally

7. PERFORM QUALITY ASSURANCE INPUTS Quality Mngmnt. Plan Process Imp. Plan Quality Metrics Quality Control Measurements Project Documents TOOLS & TECH. Quality Mgmnt. and Control Tools Quality Audits Process analysis OUTPUTS Organizational Process Assets Updates Change Requests Project Management Plan Updates Project Documents Updates

8. PERFORM QUALITY ASSURANCE Project Quality Management Project Document Updates Quality Management Plan & Process Improvement Plan Project Documents 4.2 Develop Project Management Plan 8.1 Plan Quality 8.3 Perform Quality Control Quality Metrics QC Measurements 4.5 Perform Integrated Change Control 8.2 Perform Quality Assurance Project Management Plan Updates Change Requests Project Documents EEF & OPA Org. Process Assets Updates Project Documents

9. Inputs to PERFORM QUALITY ASSURANCE • Project Management Plan • Quality Management Plan covering QA activities and Process Improvement Plan • Quality Metrics • A definition that describes clearly how QA & QC will measure it • Project Documents • Risk Register • Stakeholder Register • Performance Reports • Work Performance Information & Templates • Quality Control Measurements • Results obtained from QC activities like inspections and testing

10. Tools & Techniques for PERFORM QUALITY ASSURANCE • Plan Quality and Perform QC Tools & Techniques • Quality Audits • To identify good practices • To identify gaps and improvement areas • To confirm the implementation of approved change requests • Process Analysis • Used for repetitive activities in the project • To identify problems, constraints and non-value added activities • Root cause analysis is part of process analysis

11. Outputs from PERFORM QUALITY ASSURANCE • Organizational Process Updates • Checklists, pro-formas and standards updates • Lessons Learnt documents • Process modifications • Change Requests • Suggested improvements and corrective actions to be proposed through integrated change control • Project Management Plan Updates • Relevant plans like QMP, time, cost & communication management plan • Project Documents Updates • Process Documents • Training Plans

12. Project • PROJECT: • Submission of a Project Quality Plan • Project to be defended in the class in 16th Lecture • Any organization will be studied who follows any QMS framework • Gaps will be discussed and recommendations to be provided