Case1:Chick-n-Gravy Dinner Line

1. Case1:Chick-n-GravyDinner Line Delia Victoria Adrian Gary Yoong Terry Group 2+1 Members:

2. Background • Complaints from supermarket about firm’s Chick-n-Gravy dinner defect. • The majority of complaints :

3. Data result (Original)

4. Data result (Line1&Line2) 35 34

5. Pareto diagram of number of defect

6. Data result (category)

7. Pareto diagram of number of unacceptable taste defect

8. Conclusion The process of produce frozen dinners Material of foods Processing foods Frozen foods Sealing Foods packing Labeling Classify by flavors Unacceptable taste Others

9. Case2:Tip Top Markets

10. Background • Complaints from Tip Top Market. • Analyze the data and to make recommendation for improvement. • On July 15,changes were implemented . 1.Reduce out-of-stock complaints. 2.Improve store maintenance. 3.Reduce checkout lines/pricing problems. Check out whether the changes make improvement or not.

11. Classifying

12. Check Sheet 60 43 22 8 Service Environment Product Price

13. Pareto Charts 60 43 22 8 Environment Service Price Product

14. Run Charts 7/15

16. Run Charts 7/15

17. Inventory&Freshness Problem Method Materials Goods Transport Inventory & Freshness Problem Workers Freezer Inventory System Manager Training Air Conditoner Supervision Equipment Person

18. Recommendation Short Term: • 1.Employees & manager training • 2.Introduce inventory system • 3.Solve machine problem Long Term: • 1.Establish corporate culture of positiveness • 2.Introdue TQM • 3.Establish suitable principle of recruitment

19. Thank you for listening

20. Q & A