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Transfer Student Communication Project. Sponsored by the University of Idaho Library Through Kristin Henrich. Presentation Outline. Project Purpose Project Scope Results Risks and Management Lessons Learned. Project purpose.
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Transfer Student Communication Project Sponsored by the University of Idaho Library Through Kristin Henrich
Presentation Outline • Project Purpose • Project Scope • Results • Risks and Management • Lessons Learned
Project purpose This project’s purpose was to develop a means of communication with new transfer students. The library wanted to communicate with transfer students who had already taken English 102, a course where students learn of this library’s resources. By alerting the transfer students to these resources, it is very possible they could be more successful in college.
Project Scope • The scope of this project was to create an effective means of communication to transfer students not yet familiar with this library’s resources. In order to accomplish this task we did following:
Project Scope • 1. Determined, and reported, the proper channels for the library to use in order to email first year transfer students. • 2. Worked with the library to conduct a focus group with transfer students as well as handed out question forms, in order to obtain opinions on the most effective form of communication.
Project Scope • 3. Recommended what forms of communication to use in order to have the best impact. • 4. Researched what other libraries at peer institutions have done to reach out to transfer students.
Results • We successfully got the library in contact with the proper person in the Registrar’s office so that they can develop an email process. • We held a focus group with the goals of better understanding how to communicate with transfer students and what they want in a library workshop. • Questionnaire forms were also distributed to transfer students.
Results • Email is the preferred means of communication. • Many transfer students would like an online tutorial. • Transfer students would prefer to have workshops midweek, in the afternoon. • The peer institutions researched, use orientation events to alert transfer students about there services, but do not contact them directly.
Risks • Two foreseen risks had to do with college departments not taking responsibility and the registrars office not wanting to release student information. • The first, was mitigated by being persistent with college departments to find who would be able to develop the email process. • The second, was mitigated by specifying who would see the student information and what it would be used for.
Lessons Learned • Real world experience with project management. -Got a good understanding of time required to do a small scale project, and an idea of what a large scale project would require. • In order to conduct a focus group, much work needs to go into its marketing, to ensure a large enough attendance. • Working for an appreciative sponsor makes for a more enjoyable project.
Lessons Learned • The concept of foreseeing risks and preplanning how to deal with them, will be useful for many future endeavors. • Better understanding of project management to base career choice from. • The survey analysis system should be designed before giving a survey. • Email is a poor way to communicate when requesting time sensitive material; calling is much faster and often more effective.
