Processing Trends for the Evolving Caribbean Region

1. Processing Trends for the Evolving Caribbean Region Juan Yalinas

2. Agenda • Some issues Facing the Caribbean Credit Card and Financial Marketplace • Case Study - Centralization with local flavor • Conclusions • Who is First Data International

3. Issues in the Caribbean • Banks need to consider customer mobility and become more flexible in their product offering • Indigenous banks are competing with regional and global banks that have established a presence in the Caribbean • More compliance from both card associations and governments is being forced upon financial institutions • Money is moving more rapidly than ever due to globalization and people mobility • Financial institutions are keen to grow and are looking to bank the un-banked with products that fit their needs but allow the financial institutions to manage risk • Prepaid Cards • Gift Cards • Secure Cards • Debit Cards • Consumer Loans

4. Need to Centralize and Continue to Offer Local Flavor Case Study • A regional bank, with operations in 4 Caribbean countries, needed to continue to grow its card portfolio and stay at the forefront of its markets • The existing processor functionality and services were not allowing the bank to create new products and tailor them by country • Products were needed to maintain the corporate image, but be flexible enough to meet the local market needs • Information needed to be at the users’ fingertips to service local clients and to meet management reporting demands at the individual country and bank level • The bank required a solution which supported a flexible product set up and the ability to maintain and quickly change any portion of the processing features of its products, due to a very fast paced, changing and demanding market • Market Demands • Changes is Compliance • Local Government Requirements

5. Case Study - Solution • The bank partnered with First Data International , a global processor offering regional and local flexibility and services tailored to the region: • Localize information management systems • Real time parameter driven products • Knowledge of global products and services • With the information at the local level, the bank decreased time to market and time to prepare government reporting requirements • Utilizing our knowledgeable support the bank has continued to grow its products and services while reacting to competition and market changes • Local currency prepaid card (within two weeks of product design) • Foreign currency prepaid card (within a week of product design) • Promotional pricing for current products (real time)

6. Conclusions • The needs of financial institutions are becoming more complex and demanding as the region gets smaller with the presence of regional and global banks • Products that can be competitive and portable across the region must be easily accessible to product owners • Global, regional and local banks are competing for the same customers • Banks need to align themselves with partners that can offer flexibility, knowledge and information • Regional and local banks need access to products and services that the global institutions have available to them

7. First Data International Overview

8. A Large Global Business • First Data International is a company like no other, serving a market like no other, with a solid strategy for success • We are the worlds leading payment processing company, delivering personalized products and services locally • With our global infrastructure, global payment experience, power to deliver and local presence, First Data International enables virtually every type of electronic transaction anywhere in the world, anytime – reliably and securely, on behalf of our clients and their customers

9. Support Offices and Processing Centers Moscow Basildon Frankfurt London Toronto London, Ontario Dublin Nuremberg Amsterdam Hagerstown Paris Milan Rome Beijing Omaha Budapest Seoul New York Madrid Denver Athens Orlando Shanghai Coral Springs Mexico City San José San Juan Taipei Dubai Panama Mumbai Hong Kong Singapore São Paulo Sydney Auckland Johannesburg Melbourne Montevideo Buenos Aires Wellington Processing Centers

10. Some of our Worldwide Clients • Lloyds TSB • ING • Dresdner Bank • Barclays TLC • HSBC • Banco IBI – C&A • Societe Generale • Alpha Bank • Banco Mais • Woolworths • Truworths • Foschini • CUETS • Presidents Choice • Citibank • GE Capital • HSBC • BBVA Bancomer • Scotiabank Mexico • Scotiabank Caribbean • Banco General • Banco Popular Dominicano • Maduro and Curiel’s Bank • First Citizens Bank • Bank of The Bahamas • Bank of Antigua • Banco Cuscatlan • First Caribbean • RBTT • Bank of Butterfield • Cetelem • Ping An • Industrial and Commercial Bank of China • Bank of China International • Agricultural Bank of China • GE Capital • BNL • HDFC • Riyadh Bank • Development Bank of Singapore • Credibanco • Banco do Brasil • C&A Modas • Bradesco • Bank of Mauritius • ABN Amro • Westpac • National Australia Bank • HSBC • ANZ • BankWest • Banco de Galicia • Banco Nacion • BBVA Frances • Banco Rio • HSBC • Nexus

11. Thank you!