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Transformation

Transformation. Transforming Businesses with Technology. Steve Halloran Seismic Partners. Presenting to: Institute of Management Accountants September 23 rd 2014. Case Study | Aquarion Water. Technology. Case Study | Aquarion Water. Transformation. Business Transformation.

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Transformation

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  1. Transformation Transforming Businesses with Technology Steve Halloran Seismic Partners Presenting to: Institute of Management Accountants September 23rd 2014

  2. Case Study | Aquarion Water Technology

  3. Case Study | Aquarion Water Transformation

  4. Business Transformation What is the Role of Technology? Support Function Business Enabler Core What Level of Change is Needed?

  5. Business Transformation Background and Experience ShyGenius

  6. Business Transformation Recent Background and Experience

  7. Business Transformation What is Technology’s Role? Technology??

  8. Business Transformation Some Quick Thoughts and Lessons Learned… • Business Transformation Doesn’t Just Happen • Focus on Solving Problems Worth Solving • Leverage Your Assets • You Need to Give Control to Gain Control • Don’t Reinvent the Wheel • Measure and Pivot • Over-Communicate • Dedicate Resources (Back to #1)

  9. Looking Beyond Today Practically Radical and “Vuja De”

  10. Future | 3D Printing

  11. Future | Internet of All Things And the potential is huge – networking giant Cisco estimates $19 trillion in global Internet-of-Everything opportunities over the next decade.

  12. Future | Augmented Reality http://www.youtube.com/watch?v=9Wv9k_ssLcI

  13. Case Study | Aquarion Water Who Said Change Was Easy ?

  14. Case Study | Aquarion Water Driving and Sustaining Change • $140M, 4 states, 320 emp • Forced Early Retirement • Significant Issues: • Service Quality • Capital Efficiency • Operating Efficiency • Backoffice Support • Highly Customized Legacy Systems and Shadow IT 2014 2004 • $200M, 3 states, 270 emp • Highly Integrated & Performance Driven • Significant Improvements • Voted One of Top Places to Work in CT • High Customer Satisfaction • Few Complaints Among Peers

  15. Case Study | Aquarion Water Building Alignment and Momentum AWC will use information technology to drive efficiency and service excellence to become the best provider of water in the U.S. GUIDING PRINCIPLES • Processes will leverage industry best practices • Architecture will be scaleable, integrated, and able to evolve with the company • Data will be captured once, as close to work site as possible • Data will be available anytime, anywhere, for the people who need it • Security will be appropriately built into all systems • Technology will be proven and sustainable • Systems will be role-based and rules driven • Systems will be COTS with no customization • Systems will meet business needs based on challenged business case • Interfaces will be user friendly and appropriate to the user role • Initiatives will be governed under formal program management process including change management Operations Efficiency ServiceQuality Back Office Efficiency Capital Efficiency

  16. Case Study | Aquarion Water Establishing Our Baseline Plan

  17. Case Study | Aquarion Water Defying Conventional Wisdom Plan Assess Select Road Map Requirements TUI Consulting RFP “Dark horse” & more

  18. Case Study | Aquarion Water What is Risk ?

  19. Case Study | Aquarion Water Change Enablement Transformational Change Go - Live Baseline Performance Business Performance Minimize Implementation Phase Big Bang Approach and Focus on Change Rapid Transition to Benefits Realisation Minimize Business Performance Dip www.axonglobal.com

  20. Case Study | Aquarion Water www.axonglobal.com

  21. Case Study | Aquarion Water Resources and Tools to Manage Change Functional Roles • Dedicated Program Leadership • Executive and Operating Steering Group • Quality Assurance Resources • Change & Training team • Measurement team (‘Managing the Dip’) • Business Council • ePMO Project Meetings • Lunch n’ Learns • Departmental Meetings • Field Service / Operator Workshops (‘BAM’) • Management Workshops (‘Good to Great’) Reference Documents • Blueprints and IBPs (Reverse Engineer the Business) • Role cards • Change cards • Quick fact cards • Stop, Start and Continue (SSC) Guides www.axonglobal.com

  22. Case Study | Aquarion Water Questions? Steve Halloran Managing Partner, Seismic steve.halloran@thinkseismic.com (203) 450-8644

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