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Customer experience in e-commerce has become a necessity in every e-commerce field, which involves their journey from onboarding to website to purchasing products to complete transactions successfully by their satisfaction with our services.<br>
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CX - Ecommerce Let's dive into the journey of the customer Onboarding - youmustcommunicate aboutyourproductand servicesonallchannels simplyand, togaintrust, betransparentabout yourprocesses. Product-Research - Itwouldhelpifyoumade iteasyforthemtofind therightproducthere. Thiscanbedonethrough thecategorizationand classificationof products. Add to Cart Thefirstandforemost thinghere, addingan itemtothecart, and navigatingbackand forthfromthecart shouldbesimple. Transaction - After Sales Theonlinepayment processisproblematic formanycustomers. Theremustbemultiple paymentoptionslikeNet Banking, wallets, Credit andDebitCard transactions, Importance of Customer Experience for e-commerce platforms.